Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

 

 

Power failure. (The power indicator does

“Power System Check” on page 91.

not go on or stay on.)

 

 

 

POST does not complete. No beep or error

“Power-OnSelf-Test (POST) Error

codes are indicated.

Message” on page 92

 

“Undetermined Problems” on page 104

 

 

POST detects an error and displayed

“Error Message List” on page 94

messages on screen.

 

 

 

Other symptoms (i.e. LCD display problems

“Power-On Self-Test (POST) Error

or others).

Message” on page 92

 

 

Symptoms cannot be re-created

Use the customer-reported symptoms and

(intermittent problems).

go to “Power-On Self-Test (POST) Error

 

Message” on page 92

 

“Intermittent Problems” on page 104

 

“Undetermined Problems” on page 104

 

 

Chapter 4

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Image 95
Acer 7740G manual Symptoms Verified Go To, Power-On Self-Test Post Error