772014-DAC1164

AcceleRAID 170 Problem Report

 

Customer IdentificationAcceleRAID 170

 

 

 

Identification

 

 

Name: _____________________________________

Date:

Purchase Date:

 

 

Company: __________________________________

Model:

 

 

 

Address: ___________________________________

Invoice Number:

 

 

 

__________________________________________

Serial Number:

 

 

 

__________________________________________

# Chnls:

Cache:

 

 

Country: ___________________________________

Firmware Ver:

BIOS Ver:

 

 

 

Make/Model/Size/Type of

 

 

Phone Number:_______________________________

Drives:

 

 

 

Fax Number:_________________________________

Disk:

 

 

 

 

Non-Disk:

 

 

System Information

 

Motherboard: ____________

 

 

 

 

 

 

 

 

 

 

CPU Speed:

 

BIOS Ver:

 

 

Video Adapter: ___________

 

 

 

 

 

 

 

 

 

 

Network Card:

 

MB Memory:

 

 

Operating Sys: ___________

 

 

 

 

 

 

 

 

 

 

Other Disk Ctrl:

 

Other Cards:

 

 

 

 

 

 

 

Pack Configuration

 

 

 

 

 

 

System Drive Configuration

 

 

Indicate in matrix below 1, 2... for member of pack 1, pack 2... respective-

System

Size

RAID

Write

 

 

ly. Indicate S, T, C, or O for Standby, Tape, CDROM and other drives.

Drive

 

Level

Back/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thru

 

 

Chan-

 

 

 

 

 

 

 

 

 

SCSI ID

 

 

 

 

 

 

 

 

0

 

 

 

 

 

nel

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0

1

2

3

 

4

5

 

6

 

7

8

 

9

 

10

11

12

13

14

15

1

 

 

 

 

 

0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem Description

 

 

 

 

 

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This DPR form has been included with your Mylex product as a convenience to both you and our Technical Services Department. If filled out completely, this will greatly assist Mylex personnel in quickly resolving any technical problems or questions you may have. Use the Mylex fax number (510) 745-7715 to transmit this form to the Technical Services Department, or mail to Mylex Corporation, Technical Services Department, 34551 Ardenwood Blvd., Fremont, CA 94555-3607