Actiontec electronic 1.5 Telephone 2 Installation and Setup

CounterPath eyeBeam 1.5

2

2 Installation and Setup

2.1 Getting Ready

Obtaining Information from your Service Provider

After choosing a VoIP service provider, you will need information regarding specific account information to

populate eyeBeam settings:

•User name

• Password

• Authorization Name

•Domain

• Proxy address and port *

• STUN server address and port*

• XTunnels server address and port*

* value not used by all VoIP service providers

System Requirements

Multimedia Device Requirements

eyeBeam requires both speakers and a microphone to make calls. Any of the following configurations are

acceptable:

• External speakers and microphone

• Built-in speakers and microphone

• Dual-jack multimedia headset

• Bluetooth® multimedia headset

• USB multimedia headset

• USB phone.

Audio Only All Features

Minimum Optimal Minimum Optimal

Processor Intel® Pentium II

400MHz or equivalent Pentium III® 1.3 GHz

or equivalent IntelPentium III

700MHz or equivalent Pentium 4®2.0 GHz or

equivalent

Memory 128 MB RAM 128 MB RAM 256 MB RAM 256 MB RAM

Hard Disk Space 15 MB 30 MB 30 MB 30 MB

Operating System Windows® 98 Second Edition

Windows NT®

Windows® 2000

Windows® XP

Windows 2000

Windows XP

Connection IP network connection (broadband, LAN, wireless)

Sound Card Full-duplex, 16-bit

Contents

Main Page Contents 1 Introduction 1.1 What is eyeBeam? Standard Telephone Features Enhanced Features and Functions 2 Installation and Setup 2.1 Getting Ready Obtaining Information from your Service Provider System Requirements Multimedia Device Requirements Optimized Devices 2.2 Installing eyeBeam Uninstalling eyeBeam 2.3 Configuring eyeBeam Setting up Accounts 2.4 Setting up for Voicemail 2.5 Setting up a Contacts List 3 Using the Softphone 3.1 The Onscreen Phone Page 3.2 Starting eyeBeam Showing and Hiding the Softphone Receiving a New Contact Request 3.3 Placing a Call Ending a Call Page 3.5 Handling a Call While the Call Is in Progress Unattended (Basic) Call Transfer Attended (Supervised) Call Transfer Placing a Call on Hold AA Auto Answer Flash Sending to Voicemail, DND, and Forwarding Calls 3.6 Conference Calls Manual Setup: AA Off and AC Off AA Off and AC On Conference Server Mode: AA on and AC On While the Call Is in Progress Multiple Conference Hosts Page 4.2 Contacts Tab Changing the Contacts List View Using Contacts Managing Contacts 19 Contact Properties Dialog Box Page 4.3 Calls Tab Managing the Lists of Calls Page 4.4 Availability Sharing Availability Respond to the request: Page 26 Setting your Availability Changing your Availability Setting up Availability Indicators 4.5 Privacy Rules Privacy Rules Window Page 5 Instant Messaging (IM) Sending and Receiving an IM Adding the Remote Party to your Contacts List 6 The eyeBeam Menu 6.1 Options Options are settings and preferences that apply to all accounts. Options General Application Page Options General Alerts and Sounds Options General Status Options General Device Page Options Advanced Audio Codecs Page Options Advanced Video Codecs 40 Options Advanced Network Options Advanced Quality of Service Options Advanced Diagnostics 6.2 SIP Account Settings SIP Accounts Account Properties Account Page Account Properties Voicemail Page Page Page Account Properties Presence Account Properties Storage Account Properties Security Page Page Page Page Appendix A: Application Hot Keys Page Pattern B.2 How the Input Is Processed Comparing Input to the Dialing Plan Patterns Results of the Comparison B.3 Examples Example 1 Example 2 3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9";match=3; pre="91";match=4;prestrip=1;pre="9011" Example 3 Appendix C: Contact List Headings Appendix D: Location of Files Appendix E: Alternative Ways of Running eyeBeam Appendix F: Glossary