Troubleshooting 8

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to solve them. Note that these techniques may not be suc- cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Gateway’s Power light is on, as well as the appropriate lights for any active connections (Ethernet or USB). If the connection is not active, reconnect the appropriate cable.

Connection to the Router

Check that the default IP address the computer is receiving is correct by selecting Start, Run, and then typing ipconfig in the “Open” text box. The IP address should be 192.168.0.x (with “x” representing a number from 2 through 254), and the Default Gateway address should be 192.168.0.1. If not, restart the computer to allow the Gateway to assign a IP address. If a static IP address was previously assigned to the computer, it will need to be removed before the Gateway can dynamically assign a new IP address. After the computer restarts, check the IP address of the computer again. If it is still not correct, type ipconfig /? (note the space after ipconfig) to release and renew the IP address.

Once the IP address has been verified as correct, open a Web browser. In the “Address” text box, type 192.168.0.1 and click Go. The Gateway’s Web Configurator Main Menu screen appears, verifying the Gateway’s active connection.

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Actiontec electronic GT704 user manual Troubleshooting, Cannot Use the Internet

GT704 specifications

The Actiontec GT704 is a versatile and efficient DSL modem/router designed to provide high-speed internet access and robust networking capabilities for both home and small office environments. This all-in-one device combines a DSL modem, a 4-port Ethernet switch, and a wireless access point, making it an ideal choice for users seeking a compact solution to manage their internet connectivity.

One of the standout features of the GT704 is its support for ADSL and ADSL2+ standards, which enables users to achieve download speeds of up to 24 Mbps. This capability ensures a seamless browsing experience, allowing multiple devices to connect and share the internet connection without sacrificing performance. The modem's built-in quality of service (QoS) technology prioritizes bandwidth for applications that require higher data rates, such as online gaming and video streaming, optimizing the user experience.

The wireless functionality of the GT704 is based on the 802.11g standard, which provides wireless connectivity at speeds of up to 54 Mbps. This allows users to connect laptops, smartphones, tablets, and other wireless devices easily. The router features advanced security protocols, including WPA, WPA2, and WEP encryption, ensuring that the wireless network is protected from unauthorized access, thus providing peace of mind.

The device is equipped with four Ethernet LAN ports, allowing users to connect wired devices such as computers, printers, and game consoles directly. This feature is particularly beneficial for users who prefer stable and reliable connections for bandwidth-heavy applications. The GT704 also includes a built-in firewall to protect the network from external threats, reinforcing its security capabilities.

In terms of installation and management, the Actiontec GT704 comes with an intuitive web-based interface that simplifies setup and configuration. Users can easily customize their network settings, manage connected devices, and apply parental controls through this user-friendly dashboard. Additionally, the modem supports remote management features, allowing users to troubleshoot and manage their networks from afar.

Overall, the Actiontec GT704 is an excellent choice for those seeking a robust DSL modem and Wi-Fi router solution. With its combination of high-speed internet access, advanced networking features, and strong security protocols, the GT704 stands out as a dependable device for today’s connected homes and small offices.