Appendix C - Product Support | |
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APPENDIX C - PRODUCT SUPPORT
ADC Customer Service Group provides expert
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center (TAC).
Sales Assistance | • | Quotation Proposals | |
800.366.3891 ext. 73000 (USA and | • | Ordering and Delivery | |
Canada) or 952.917.3000 | • | General Product Information | |
Fax: 952.917.3237 | |||
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Systems Integration | • | Complete Solutions (from concept to | |
800.366.3891, ext. 73000 (USA and |
| installation) | |
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Canada) or 952.917.3000 | • | Network Design and Integration Testing | |
| • System | ||
| • Network Monitoring (upstream or downstream) | ||
| • Power Monitoring and Remote Surveillance | ||
| • | Service/Maintenance Agreements | |
| • | Systems Operation | |
BIA Technical Assistance Center | • | Technical Information | |
800.638.0031 or 714.730.3222 | • | System/Network Configuration | |
Fax: 714.730.2400 | • | Product Specification and Application | |
Email: wsd_support@adc.com | • | Training | |
| • Installation and Operation Assistance | ||
| • Troubleshooting and Repair/Field Assistance | ||
Online Technical Support | • | www.adc.com/Knowledge_Base/index.jsp | |
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Online Technical Publications | • | www.adc.com/library1/ | |
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Product Return Department | • | ADC Return Material Authorization (RMA) | |
800.366.3891 ext. 73748 (USA and |
| number and instructions must be obtained | |
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Canada) or 952.917.3748 | before returning products. |
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Fax: 952.917.3237 |
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Email: repair&return@adc.com |
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All 800 lines are
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