SECTION V
WARRANTY INFORMATION
A. RETURNING WARRANTY CARDS
1.Before any dryer leaves the ADC factory test area, a warranty card is placed on the back side of the main door glass. These warranty cards are intended to serve the customer where we record the individual installation date and warranty information to better serve you should you file a warranty claim.
a.If a warranty card did not come with your dryer, contact the ADC Warranty Department or the ADC Service Department at +1 (508)
IMPORTANT: A separate warranty card must be completed and returned for each individual dryer.
NOTE: Be sure to include the installation date when returning the warranty card(s).
B. WARRANTY
For a copy of the ADC commercial warranty covering your particular dryer(s), contact the ADC reseller from whom you purchased the equipment and request a dryer warranty form. If the reseller cannot be contacted or is unknown, warranty information can be obtained from the factory by contacting the ADC Warranty Department at +1 (508)
NOTE: Whenever contacting the ADC factory for warranty information, be sure to have the dryer’s model number and serial number available so that your inquiry can be handled in an expeditious manner.
C. RETURNING WARRANTY PARTS
ALL dryer or parts warranty claims or inquires should be addressed to the ADC Warranty Parts Department. To expedite processing, the following procedures must be followed:
1.No parts are to be returned to ADC without prior written authorization (“Return Material Authorization” [R.M.A.]) from the factory.
NOTE: An R.M.A. is valid for only thirty (30) days from date of issue.
a.The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned part(s), must be included inside the package with the failed merchandise.
39
