Problem Possible cause/Solution
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
• Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem-
perature.
Excessive laundry load.
• Introduce into the drum less laundry.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the door symbol 9.5 has gone off.
There is water in the drum.
• Select drain or spin programme to empty out
the water.
The machine vibrates or is noisy:
The transit bolts and packing have not been re-
moved.
• Check the correct installation of the appli-
ance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the machine does not
spin:
The electronic unbalance detection device has
cut in because the laundry is not evenly distrib-
uted in the drum. The laundry is redistributed
by reverse rotation of the drum. This may hap-
pen several times before the unbalance disap-
pears and normal spinning can resume. If, after
some minutes, the laundry is still not evenly
distributed in the drum, the machine will not
spin.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load man-
ually and then select the spinning pro-
gramme.
28 What to do if…