Troubleshooting

Troubleshooting

Intercom Configuration Tool cannot find Intercoms

Verify that the ACTIVE or LD10 LED is on or flashing. If not, check the power connections.

Verify that the LINK or LD9 LED is on. If not, verify the network cable between the Intercom and the network switch.

Verify that the Intercoms are on the same network segment as TalkMaster™. TalkMaster uses a UDP Broadcast to search for Intercoms. Since most routers are configured to block UDP Broadcasts, you will not be able to configure the Intercoms in other networks. Perform the configuration in a single network, or install UBAM™ software from the TalkMaster Installation CD.

If you have multiple network cards in the TalkMaster PC, verify that intercoms are connected to the card that TalkMaster has recognized. You can verify the IP address that TalkMaster is using by looking in the Intercom Configuration Tool under "This PC is: XXXXXXXX":

If the Intercoms are configured for DHCP and no DHCP server is available, try re-powering the Intercom, wait 30 seconds, then try Searching 2 -3 times.

If you cannot detect any intercoms using the Intercom Configuration Utility, connect the PC directly to the IP intercom using a crossover cable. Verify that you have a valid IP address, start TalkMaster and then try to Search for the Intercom again.

You can also refer to the LED Indicator section in your hardware manual and review the diagnostic information presented there.

Group, All Active functions do not work with Intercoms in other Networks

If Intercoms are not in the same network as the TalkMaster, install the UBAM™ software off of the TalkMaster Installation CD. UBAM™ is a software product that will send/receive TalkMaster UDB Broadcast traffic between networks.

Configured Intercoms do not connect to TalkMaster

Incorrect subnet or gateway address in the Intercom. Re-configure the Intercom using the correct information.

Incorrect Server IP address. Re-configure the Intercom using the correct information.

Intercoms have been Forwarded or Fail Forwarded to a different IP Address. Use the Retrieve button to reset all intercoms to connect back to their default IP address.

Resetting Intercom Configuration

To reset an IP Intercom’s configuration to factory defaults, unplug the power cord, press and hold the Talk and Volume Up buttons, plug the power cord in, wait 2 seconds and release the Talk and Volume Up buttons. A beep from the speaker indicates the intercom’s configuration has been reset.

Changing Recordings

You can change the audio wav files played in TalkMaster™ or sent to the Intercoms. These files are stored in the iSupport subdirectory of the TalkMaster software program directory.

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Aiphone IP EWST-POE manual Troubleshooting, Changing Recordings

IP EWST-POE specifications

The Aiphone IP EWST-POE is a state-of-the-art intercom and communication device designed to enhance security and facilitate seamless communication in various environments, such as commercial buildings, schools, and residential complexes. This system stands out due to its adaptability and robust performance, aligning with modern connectivity needs.

One of the main features of the Aiphone IP EWST-POE is its Power over Ethernet (PoE) capability. This technology allows the device to receive both power and data through a single Ethernet cable, simplifying installation and reducing the need for multiple power sources. This is particularly beneficial in settings where electrical outlets are limited or difficult to access.

The device boasts a high-definition video camera, which provides clear and crisp visuals for monitoring and communication. The integration of wide-angle lenses enhances the field of view, enabling users to capture more of the surrounding area. Coupled with advanced audio features, including noise cancellation and full-duplex communication, the Aiphone EWST-POE ensures that conversations are both clear and natural.

Another notable characteristic is the built-in web-based management interface, which allows for easy configuration and monitoring. Users can customize settings, manage users, and view video feeds via a simple online portal, streamlining administrative tasks and enhancing usability. In addition, the device supports video recording and playback, which can be crucial for security purposes.

The Aiphone IP EWST-POE is designed with durability in mind, featuring a high IP rating that makes it resistant to dust and moisture. This robustness ensures reliability, especially in outdoor applications or areas with challenging environmental conditions.

Moreover, the device is compatible with various third-party applications, making it a versatile solution for schools, healthcare facilities, and businesses looking to integrate their communication systems. Its scalability allows for easy addition of more devices as needs grow, ensuring a future-proof investment.

In summary, the Aiphone IP EWST-POE is a powerful communication solution offering key features such as PoE capability, high-definition video, robust audio performance, and user-friendly management. Its durability, scalability, and compatibility with third-party applications make it an ideal choice for enhancing communication and security in various settings.