Aiphone IP EWST-POE Troubleshooting

Troubleshooting

Intercom Configuration Tool cannot find Intercoms

• Verify that the ACT IVE or LD10 LED is on or flashing. If not, check the power connections.

• Verify that the LIN K or LD9 LED is on. If not, verify the network cable between the Intercom

and the network switch.

• Verify that the Intercom s are on the same network segment as TalkMaster™. TalkMaster

uses a UDP Broadcast to search for Intercoms. Since most routers are configured to block

UDP Broadcasts, you will not be able to configure the Intercoms in other networks. Perform

the configuration in a single network, or install UBAM™ software from the TalkMaster

Installation CD.

• If you have multiple network cards in the TalkMaster PC, verify that intercoms are connected

to the card that TalkMaster has recognized. You can verify the IP address that TalkMaster is

using by looking in the Intercom Configuration Tool under "This PC is: XXXXXXXX":

• If the Intercoms are configured for DHCP and no DHCP server is available, try re-powering

the Intercom, wait 30 seconds, then try Searching 2 -3 times.

• If you cannot detec t any intercoms using the Intercom Configuration Utility, connect the PC

directly to the IP intercom using a crossover cable. Verify that you have a valid IP address,

start TalkMaster and then try to Search for the Intercom again.

• You can also refer to t he LED Indicator section in your hardware manual and review the

diagnostic information presented there.

Group, All Active functions do not work with Intercoms in other Networks

• If Intercoms are not in the same network as the TalkMaster, install the UBAM™ software off

of the TalkMaster Installation CD. UBAM™ is a software product that will send/receive

TalkMaster UDB Broadcast traffic between networks.

Configured Intercoms do not connect to TalkMaster

• Incorrect subnet or g ateway address in the Intercom. Re-configure the Intercom using the

correct information.

• Incorrect Server IP a ddress. Re-configure the Intercom using the correct information.

• Intercoms have been F orwarded or Fail Forwarded to a different IP Address. Use the

Retrieve button to reset all intercoms to connect back to their default IP address.

Resetting Intercom Configuration

• To reset an IP Inter com’s configuration to factory defaults, unplug the power cord, press and

hold the Talk and Volume Up buttons, plug the power cord in, wait 2 seconds and release

the Talk and Volume Up buttons. A beep from the speaker indicates the intercom’s

configuration has been reset.

You can change the audio wav files played in TalkMaster™ or sent to the Intercoms. These

files are stored in the iSupport subdirectory of the TalkMaster software program directory.