How to obtain Support: Contact the customer care center by calling
To obtain hardware repairs or replacement within the terms of this warranty, contact TCT Mobile to get an RMA number, include a copy of the original proof of warranty coverage (e.g. original copy of the dated bill of sale, invoice), the consumer’s return address, your wireless carrier’s name, alternate daytime mobile phone number, and email address with a complete problem description. Only ship the wireless device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at the service center. Upon receipt, the service center will verify the warranty conditions, repair, and return your wireless device to the address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.
Troubleshooting...................
Before contacting the service center, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•Check the battery power level, charge for at least 20 minutes.
•If it still does not work, please reset the phone using the Power key and the Volume up key.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key and Volume up key.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and make sure the Power key is not
•Check the battery charge level.
My phone cannot charge properly
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
•Make sure that the internet access service of your SIM card is available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
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