15 Troubleshooting.................
Before contacting the aftersales department, you are advised to follow the instructions below:
•You are advised to switch off the cellphone from time to time to maintain optimal performance.
•You are advised to fully charge (
) the battery for optimal operation.
•Avoid storing large amounts of data in your cellphone as this may affect the performance of your cellphone.
and carry out the following checks:
My cellphone can not switch on
•Press 
until the screen comes on
•Check the battery charge level
•Check the battery contacts, remove and reinstall your battery, then turn your cellphone back on
My cellphone has not responded for several minutes
•Press the 
key
•Remove the battery and
My cellphone turns off by itself
•Check that your keypad is locked when you are not using your cellphone
•Check the battery charge level
My cellphone will not charge properly
•Make sure you are using an Alcatel battery and charger provided in the box.
•Make sure your battery is inserted. It must be inserted before plugging in the charger
•Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes
•Make sure charging is carried out under normal conditions (0°C +40°C)
•When abroad, check that the electrical current is compatible
