Alcatel-Lucent Digital Home Care Solution manual A World-Leading Partner, Freedom of Choice

A World-Leading Partner

As your partner in delivering triple-play services, Alcatel-Lucent brings several advantages to the table.

Freedom of Choice

Alcatel-Lucent’s approach is vendor agnostic, giving you the freedom to choose your CPE vendor. With more than 25 CPE vendors currently certified interoperable with HNM, you have greater flexibility and lower risk associated with deploying and supporting multiple types of CPE.

Built-in Knowledge and Experience

The solution leverages service management with built-in knowledge of cus- tomer-service management that has been deployed to more than 45 million endpoints worldwide. This expertise is extended to triple-play services, and in particular, to VoIP and video, creating a better customer experience.

S E L E C T E D R E F E R E N C E S

HOME NETWORK MANAGEMENT

Swisscom

Ya.com

ACCESS-LOOP MANAGEMENT

Swisscom

Iceland Telecom

Ventelo

N9UF Telecom

TeliaSonera

KPN

Built-in DSL Expertise and Tools

Alcatel-Lucent is the DSL market leader. We are well equipped to help you build infrastructure and operational processes, guaranteeing better service quality for your customers. The Alcatel-Lucent Digital Home Care solution covers all service-affecting problems, including those that originate in the DSL access loop.

Fast Time-to-Market and Modularity

The solution is fully integrated, out-of- the-box, enabling fast deployment while remaining modular and flexible. It can be adapted to your unique conditions and needs.

Easy Integration

The solution has been engineered to allow easy integration into your customer environment and to support flow-through, end-to-end processes. Alcatel-Lucent has long-standing experience with your operational processes and large integration projects.

Efficiencies from Professional Services

Alcatel-Lucent provides extensive professional services to guarantee successful implementation in your service delivery environments. Our business-optimization service identifies detailed customer needs and drives required system and process changes. Additional offerings around solution design, integration, maintenance and operation outsourcing services help you achieve leaner processes and reduce time-to-market.

SERVICE MANAGEMENT

AT&T

BT

Bell Canada

Deutsche Telekom

Softbank (Yahoo! Japan)

Swisscom

Telus

Telecom Italia

Telefonica

Verizon

10 Alcatel-Lucent Digital Home Care Solution