M OT I V E AT A G L A N C E
Almost half the world’s leading broad- band providers rely on Motive software to install, configure, repair and update their voice, video and data services – driving the cost and complexity out
of management processes and helping providers speed time-to-market with new services. Since 1997, Motive software has been used in connection with more than 45 million endpoints, including products and services from market leaders such as AT&T, BT, Bell Canada, Deutsche Telekom, Softbank, Swisscom, Telecom Italia, Verizon and many more.
The Alcatel-Lucent Digital Home Care solution is a comprehensive solution designed to solve your home networks management challenge and associated end-user support interactions. It cares for all fulfillment and assurance processes applied to home networks and triple-play services. The solution helps you deliver the service quality and experience your customers expect. It allows a comprehensive approach, spanning from the access loop to the home, enabling you to make more appropriate service-provisioning decisions and to diagnose problems faster and more accurately. Thanks to its high degree of automation and advanced trou- bleshooting, you can manage large networks while keeping the cost of operations at a reasonable level.
The Alcatel-Lucent Digital Home Care solution is built around products and expertise from Alcatel-Lucent and Motive. It benefits from both Alcatel- Lucent’s expertise in end-to-end network solutions for triple-play and operations support systems (OSSs), and from Motive’s position as a leading provider of management software for next-generation broadband services.
The Alcatel-Lucent Digital Home Care solution is a standards-based, vendor-agnostic solution. It manages new customer premises equipment (CPE) based on the DSL Forum’s TR-069 management interface and is designed to easily cope with legacy devices deployed in the field. This makes Alcatel-Lucent Digital Home Care an open and multivendor management solution, ideal for a smooth transition from current to future generation home networks. Figure 2 provides an overview of Alcatel-Lucent’s Digital Home Care solution.
Figure 2. Alcatel-Lucent Digital Home Care Solution Overview
Service Management
•Facilitate and automate installation
•CSR-assisted support/self-service
•Accelerate repair and troubleshooting
•Add-on services (home networking, security, etc.)
| | Fulfillment | | | Assurance | |
HSIA | E-mail | WiFi | IPTV | VoIP | Security | Parental Control |
Home Network Management | | Access Loop Management |
• Provisioning automation | | • Loop pre-qualification and verification |
• Device management (configuration, | • Diagnostics, problem location |
software, etc.) | | | and troubleshooting |
•Mass operations automation
