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manual Alcatel-Lucent Digital Home Care Solution
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Digital Home Care Solution
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Covers All Stages of Service Deployment
Alcatel-Lucent Digital Home Care Solution
Enables Effective Customer Support
Access
Key Features and Benefits
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Alcatel-Lucent
Digital Home Care Solution 11
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Contents
Creating a Better Experience for Your Customers
Alcatel-Lucent Digital Home Care Solution
2 Alcatel-Lucent Digital Home Care Solution
W H AT R E A L I T Y D O YO U FA C E ?
The Customer Challenge
W H AT D O C O N S U M E R S W A N T ?
M OT I V E AT A G L A N C E
The Alcatel-Lucent Solution
Fewer Help Desk Calls
Responding to Challenges
Less Costly Operations
A L C AT E L - L U C E N T S O L U T I O N
Key Features and Benefits
Table 1. Meeting Your Challenges
S E R V I C E P R O V I D E R N E E D
Provides a high degree of automation for home mass operations
How Does the Solution Work?
Covers All Stages of Service Deployment
Access Loop Management
Enables Effective Customer Support
Supports Advanced Customer Self-care
Table 2. Alcatel-Lucent Digital Home Care Solution Applications
Access
Standards-Based and Vendor-Agnostic Solution
Easily Integrates into Your OSS Environment
Built-in Knowledge and Experience
Efficiencies from Professional Services
A World-Leading Partner
Freedom of Choice
Alcatel-Lucent Digital Home Care Solution
