Xerox 6110MFP manual Printing problems, Condition Possible cause Suggested solutions

Printing problems

Condition	Possible cause	Suggested solutions
The	The machine is not	Check the power cord
machine	receiving power.	connections. Check the
does not		power switch and the power
print.		source.
	The machine is not	Select Xerox Phaser 6110
	selected as the	MFP as your default printer
	default printer.	in your Windows.

Check the machine for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See 10.1.

•No paper is loaded. Load paper. See 4.5.

•The toner cartridge is not installed. Install the toner

cartridge.

If a system error occurs, contact your service representative.

The connection cable	Disconnect the printer cable
between the	and reconnect it.
computer and the
machine is not
connected properly.
The connection cable	If possible, attach the cable
between the	to another computer that is
computer and the	working properly and print a
machine is defective.	job. You can also try using a
	different printer cable.
The port setting is	Check the Windows printer
incorrect.	setting to make sure that the
	print job is sent to the correct
	port. If the computer has
	more than one port, make
	sure that the machine is
	attached to the correct one.
The machine may be	Check the printer properties
configured	to ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Repair the printer software.
may be incorrectly	See the Software section.
installed.
The machine is	Check the display message
malfunctioning.	on the control panel to see if
	the machine is indicating a
	system error.
The document size is	Get more hard disk space
so big that the hard	and print the document
disk space of the	again.
computer is not
enough to access the
print job.

Condition	Possible cause	Suggested solutions
The	The paper source	For many software
machine	selection in the	applications, the paper
selects print	printer properties	source selection is found
materials	may be incorrect.	under the Paper tab within
from the		the printer properties. Select
wrong		the correct paper source.
paper		See the printer driver help
source.		screen.
A print job	The job may be very	Reduce the complexity of the
is extremely	complex.	page or try adjusting the print
slow.		quality settings.
Half the	The page orientation	Change the page orientation
page is	setting may be	in your application. See the
blank.	incorrect.	printer driver help screen.
	The paper size and	Ensure that the paper size in
	the paper size	the printer driver settings
	settings do not	matches the paper in the
	match.	tray.
		Or, ensure that the paper
		size in the printer driver
		settings matches the paper
		selection in the software
		application settings you use.
The	The printer cable is	Disconnect the printer cable
machine	loose or defective.	and reconnect. Try a print job
prints, but		that you have already printed
the text is		successfully. If possible,
wrong,		attach the cable and the
garbled, or		machine to another
incomplete.		computer and try a print job
		that you know works. Finally,
		try a new printer cable.
	The wrong printer	Check the application’s
	driver was selected.	printer selection menu to
		ensure that your machine is
		selected.
	The software	Try printing a job from
	application is	another application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the machine
	malfunctioning.	off and then back on again.

10.6 <Troubleshooting>