9Solving Mouse Problems, Cause Solution | HP 8300E B8U11UT#ABA

Table 8-9Solving Mouse Problems

Mouse does not respond to movement or is too slow.

Cause	Solution

Mouse connector is not properly plugged into the back of the	Shut down the computer using the keyboard.
computer.	1.	Press the Ctrl and Esc keys at the same time (or press

		the Windows logo key) to display the Start menu.
	2.	Use the arrow keys to select Shut Down and then
		press the Enter key.
	3.	After the shutdown is complete, plug the mouse
		connector into the back of the computer (or the
		keyboard) and restart.

Program in use has stopped responding to commands.	Shut down the computer using the keyboard then restart the
	computer.

Mouse may need cleaning.	Remove the roller ball cover on the mouse and clean the
	internal components.

Mouse may need repair.	See the Worldwide Limited Warranty for terms and
	conditions.

Computer is in standby mode.	Press the power button to resume from standby mode.
	CAUTION: When attempting to resume from standby
	mode, do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you
	will lose any unsaved data.

Mouse will only move vertically, horizontally, or movement is jerky.

Cause	Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.

124 Chapter 8 Troubleshooting Without Diagnostics

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HP 8300E B8U11UT#ABA manual 9Solving Mouse Problems, Cause Solution

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Routine Care and Disassembly Preparation 105 107109 110 Models 156 157 Viii Product Features OverviewPage Front components 1Front componentsComponent Side components 2Side components Rear components Rear components3Rear components Adjusting the tilt/swivel base 6Adjusting swivel Product Features Height adjustable/recline stand optional Page Installing and customizing the software Installing the operating systemDownloading Microsoft Windows updates Installing or upgrading device drivers Windows systems Accessing disk image ISO filesProtecting the software Computer Setup F10 Utility Computer Setup F10 utilities Using Computer Setup F10 utilities Computer Setup-File 1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security Network Boot Master Boot RecordSlot Security System IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On VGA Configuration Bus OptionsDevice Options Operations HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Routine Care and Disassembly Preparation Electrostatic discharge information Generating staticPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Operating Guidelines General cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine Care Service Considerations Cleaning the displayCleaning the mouse Tools and software requirements Cables and connectors Lithium coin cell batteryHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computer Removing the rear port cover Cable management cover Installing an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 12Lower panel location To remove the access panel Lower panel Metal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 23Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 34Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 40Converter board location To remove the converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 54Graphics board location To remove the graphics boardPage Speakers 56Speaker location To remove the speakers Fan Side panels 59Side panel locations To remove the side panels Rotate the panel out and off of the computer Power supply 61Power supply location To remove the power supply 63Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment Label Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and comfortSafety and comfort Solving general problems Troubleshooting Without Diagnostics1Solving general problems Solving general problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Cause Solution Solving general problems Solving power problems Solving hard drive problems2Solving power problems 3Solving hard drive problems Solving hard drive problems Computer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Solving media card reader problems Solving media card reader problems4Solving media card reader problems Can not write to the media card Cause Solving display problems 5Solving display problemsBlank screen no video Cause Solution Solving display problems Out of Range displays on screen Cause Solution Solving audio problems 6Solving audio problems Solving audio problems Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Advanced Device Options Internal Speaker Solving printer problems 7Solving printer problemsThere is no sound or sound volume is too low Cause Printer will not print Cause Solution Solving keyboard and mouse problems Solving keyboard and mouse problems8Solving keyboard problems Printer prints garbled information Cause Solution 9Solving Mouse Problems Solving hardware installation problems Solving hardware installation problems10Solving hardware installation problems Computer will not start Cause Solution Troubleshooting Without Diagnostics Solving network problems Solving network problems11Solving network problems Diagnostics reports a failure Cause Solution Solving memory problems Solving memory problems12Solving memory problems New network card will not boot Cause Out of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems Solving CD-ROM and DVD problemsSolving processor problems 13Solving processor problems Movie will not play in the DVD drive Cause Solution Solving USB flash drive problems Solving USB flash drive problems15Solving USB flash drive problems Cannot eject compact disc tray-load unit Cause Solving internet access problems 16Solving internet access problems Solving internet access problems Solving software problems 17Solving software problems Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Verify monitor is attached and turned Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For each Post Error Messages Bios Occurred prior to the ME firmware update Post Numeric Codes and Text Messages Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended Action Desktop Management Guide for more Post Error Messages Password Security and Resetting Cmos Establishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country Accrediting Agency Specifications Appendix B SpecificationsTable B-1Specifications Models Table B-2Specifications Models Index Cmos Sata