USB flash drive not found (identified).

Cause

Solution

 

 

The device is attached to a USB port that has been hidden in

Run the Computer Setup utility and ensure that “Device

Computer Setup.

available” is selected for “Front USB Ports” and “Rear USB

 

Ports” under Security > Device Security.

 

 

The device was not properly seated before power-up.

Ensure the device is fully inserted into the USB port before

 

applying power to the system

 

 

System will not boot from USB flash drive.

 

 

 

Cause

Solution

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Removable Media Boot is disabled in the Computer Setup

Run the Computer Setup utility and enable booting to

utility.

removable media in Storage > Storage Options. Ensure

 

USB is enabled in Storage > Boot Order.

 

 

The computer boots to DOS after making a bootable flash drive.

Cause

Solution

 

 

Flash drive is bootable.

Install the flash drive only after the operating system boots.

 

 

Solving internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 8-16Solving internet access problems

Unable to connect to the Internet.

Cause

Solution

 

 

Internet Service Provider (ISP) account is not set up

Verify Internet settings or contact your ISP for assistance.

properly.

 

 

 

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct

 

using the quick setup documentation.

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work

 

with your ISP.

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED

 

light on the front of the cable/DSL modem.

 

 

Cable/DSL service is not available or has been interrupted

Try connecting to the Internet at a later time or contact your

due to bad weather.

ISP. (If the cable/DSL service is connected, the “cable” LED

 

light on the front of the cable/DSL modem will be on.)

 

 

134 Chapter 8 Troubleshooting Without Diagnostics