USB flash drive not found (identified).
Cause | Solution |
|
|
The device is attached to a USB port that has been hidden in | Run the Computer Setup utility and ensure that “Device |
Computer Setup. | available” is selected for “Front USB Ports” and “Rear USB |
| Ports” under Security > Device Security. |
|
|
The device was not properly seated before | Ensure the device is fully inserted into the USB port before |
| applying power to the system |
|
|
System will not boot from USB flash drive. |
|
|
|
Cause | Solution |
|
|
Boot order is not correct. | Run the Computer Setup utility and change boot sequence in |
| Storage > Boot Order. |
|
|
Removable Media Boot is disabled in the Computer Setup | Run the Computer Setup utility and enable booting to |
utility. | removable media in Storage > Storage Options. Ensure |
| USB is enabled in Storage > Boot Order. |
|
|
The computer boots to DOS after making a bootable flash drive.
Cause | Solution |
|
|
Flash drive is bootable. | Install the flash drive only after the operating system boots. |
|
|
Solving internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Table
Unable to connect to the Internet.
Cause | Solution |
|
|
Internet Service Provider (ISP) account is not set up | Verify Internet settings or contact your ISP for assistance. |
properly. |
|
|
|
Modem is not set up properly. | Reconnect the modem. Verify the connections are correct |
| using the quick setup documentation. |
|
|
Web browser is not set up properly. | Verify that the Web browser is installed and set up to work |
| with your ISP. |
|
|
Cable/DSL modem is not plugged in. | Plug in cable/DSL modem. You should see a “power” LED |
| light on the front of the cable/DSL modem. |
|
|
Cable/DSL service is not available or has been interrupted | Try connecting to the Internet at a later time or contact your |
due to bad weather. | ISP. (If the cable/DSL service is connected, the “cable” LED |
| light on the front of the cable/DSL modem will be on.) |
|
|
134 Chapter 8 Troubleshooting Without Diagnostics