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HP 8300E B8U11UT#ABA manual About This Book, Iii

Models: 8300E B8U11UT#ABA

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP 8300E B8U11UT#ABA manual About This Book, Iii

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This BookIv About This Book Table of contents Routine Care and Disassembly Preparation 110 105107 109Viii Models 156 157Overview Product FeaturesPage Front components 1Front componentsComponent 2Side components Side componentsRear components Rear components3Rear components 6Adjusting swivel Product Features Adjusting the tilt/swivel baseHeight adjustable/recline stand optional Page Installing and customizing the software Installing the operating systemDownloading Microsoft Windows updates Installing or upgrading device drivers Windows systems Accessing disk image ISO filesProtecting the software Computer Setup F10 utilities Computer Setup F10 UtilityUsing Computer Setup F10 utilities 1Computer Setup-File Computer Setup-File2Computer Setup-Storage Computer Setup-Storage3Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootMaster Boot Record Slot SecurityDriveLock Security System Security4Computer Setup-Power Computer Setup-PowerBios Power-On Computer Setup-Advanced5Computer Setup-Advanced Option Heading Power-On OptionsOperations VGA ConfigurationBus Options Device OptionsHP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesSerial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Routine Care and Disassembly Preparation Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipmentStatic Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating Guidelines Routine Care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service ConsiderationsCleaning the display Cleaning the mouseCables and connectors Lithium coin cell batteryHard drives Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisCable management cover Removing the rear port coverSynchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 12Lower panel location To remove the access panelMetal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 23Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 34Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 40Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 54Graphics board location To remove the graphics board Graphics boardPage 56Speaker location To remove the speakers SpeakersFan 59Side panel locations To remove the side panels Side panelsRotate the panel out and off of the computer 61Power supply location To remove the power supply Power supply63Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios InformationCard reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and comfortSafety and comfort Solving general problems Troubleshooting Without Diagnostics1Solving general problems Poor performance is experienced Cause Solution Solving general problemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause SolutionCause Solution Solving general problems 3Solving hard drive problems Solving power problemsSolving hard drive problems 2Solving power problemsSolving hard drive problems Computer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving media card reader problemsSolving media card reader problems 4Solving media card reader problemsSolving display problems 5Solving display problemsBlank screen no video Cause Solution Out of Range displays on screen Cause Solution Solving display problems6Solving audio problems Solving audio problemsAdvanced Device Options Internal Speaker Solving audio problemsEnable digital CD audio for this CD-ROM device is Sound from headphones is not clear or muffled CausePrinter will not print Cause Solution Solving printer problems7Solving printer problems There is no sound or sound volume is too low CausePrinter prints garbled information Cause Solution Solving keyboard and mouse problemsSolving keyboard and mouse problems 8Solving keyboard problems9Solving Mouse Problems Computer will not start Cause Solution Solving hardware installation problemsSolving hardware installation problems 10Solving hardware installation problemsTroubleshooting Without Diagnostics Solving network problems Solving network problems11Solving network problems Diagnostics reports a failure Cause Solution New network card will not boot Cause Solving memory problemsSolving memory problems 12Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution 13Solving processor problems Solving processor problemsSolving CD-ROM and DVD problems Solving processor problemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB flash drive problemsSolving USB flash drive problems 15Solving USB flash drive problems16Solving internet access problems Solving internet access problemsSolving internet access problems 17Solving software problems Solving software problemsPost Error Messages Control panel message Description Recommended action Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Error Messages Bios Occurred prior to the ME firmware update Post Numeric Codes and Text Messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes ActivityDesktop Management Guide for more Post Error Messages Cmos Password Security and ResettingPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country Accrediting Agency Country-specific requirementsModels SpecificationsAppendix B Specifications Table B-1SpecificationsModels Table B-2SpecificationsCmos IndexSata