Table 8-3Solving hard drive problems (continued)

Nonsystem disk/NTLDR missing message.

Cause

Solution

 

 

Bootable hard drive is not attached as first in a multi-hard

If attempting to boot from a hard drive, ensure it is attached

drive configuration.

to the system board dark blue SATA connector.

 

 

Bootable hard drive's controller is not listed first in the Boot

Run the Computer Setup utility and select Storage > Boot

Order.

Order and ensure the bootable hard drive's controller is

 

listed immediately under the Hard Drive entry.

 

 

Computer will not boot from hard drive.

 

 

 

Cause

Solution

 

 

The device is attached to a SATA port that has been hidden

Run the Computer Setup utility and ensure Device Available

in Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if

 

any beeps are heard. See Appendix A, POST Error

 

Messages on page 137 to determine possible causes for the

 

blinking red and beep codes.

 

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer seems to be locked up.

 

 

 

Cause

Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

The removable hard drive is not recognized by the computer.

Cause

Solution

The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.

Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.

116 Chapter 8 Troubleshooting Without Diagnostics

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HP 8300E B8U11UT#ABA manual Computer will not boot from hard drive Cause Solution, Storage Boot Order