Storage Boot Order | HP 8300E B8U11UT#ABA guide

Table 8-3Solving hard drive problems (continued)

Nonsystem disk/NTLDR missing message.

Cause	Solution

Bootable hard drive is not attached as first in a multi-hard	If attempting to boot from a hard drive, ensure it is attached
drive configuration.	to the system board dark blue SATA connector.

Bootable hard drive's controller is not listed first in the Boot	Run the Computer Setup utility and select Storage > Boot
Order.	Order and ensure the bootable hard drive's controller is
	listed immediately under the Hard Drive entry.

Computer will not boot from hard drive.

Cause	Solution

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Hard drive is damaged.	Observe if the front panel Power LED is blinking RED and if
	any beeps are heard. See Appendix A, POST Error
	Messages on page 137 to determine possible causes for the
	blinking red and beep codes.
	See the Worldwide Limited Warranty for terms and
	conditions.

Computer seems to be locked up.

Cause	Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

The removable hard drive is not recognized by the computer.

Cause

Solution

The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.

Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.

116 Chapter 8 Troubleshooting Without Diagnostics

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HP 8300E B8U11UT#ABA manual Computer will not boot from hard drive Cause Solution, Storage Boot Order

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Routine Care and Disassembly Preparation 105 107109 110 Models 156 157 Viii Product Features OverviewPage 1Front components Front componentsComponent Side components 2Side components Rear components Rear components3Rear components Adjusting the tilt/swivel base 6Adjusting swivel Product Features Height adjustable/recline stand optional Page Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 Utility Computer Setup F10 utilities Using Computer Setup F10 utilities Computer Setup-File 1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security Network Boot Master Boot RecordSlot Security System IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On VGA Configuration Bus OptionsDevice Options Operations Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Serial ATA Sata Drive Guidelines and FeaturesHard Drive Capacities Routine Care and Disassembly Preparation Electrostatic discharge information Generating staticPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Operating Guidelines General cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine Care Service Considerations Cleaning the displayCleaning the mouse Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computer Removing the rear port cover Cable management cover Installing an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 12Lower panel location To remove the access panel Lower panel Metal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 23Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 34Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 40Converter board location To remove the converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 54Graphics board location To remove the graphics boardPage Speakers 56Speaker location To remove the speakers Fan Side panels 59Side panel locations To remove the side panels Rotate the panel out and off of the computer Power supply 61Power supply location To remove the power supply 63Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment Label Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems Solving general problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Cause Solution Solving general problems Solving power problems Solving hard drive problems2Solving power problems 3Solving hard drive problems Solving hard drive problems Storage Boot Order Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Solving media card reader problems Solving media card reader problems4Solving media card reader problems Can not write to the media card Cause 5Solving display problems Solving display problemsBlank screen no video Cause Solution Solving display problems Out of Range displays on screen Cause Solution Solving audio problems 6Solving audio problems Solving audio problems Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Advanced Device Options Internal Speaker Solving printer problems 7Solving printer problemsThere is no sound or sound volume is too low Cause Printer will not print Cause Solution Solving keyboard and mouse problems Solving keyboard and mouse problems8Solving keyboard problems Printer prints garbled information Cause Solution 9Solving Mouse Problems Solving hardware installation problems Solving hardware installation problems10Solving hardware installation problems Computer will not start Cause Solution Troubleshooting Without Diagnostics Solving network problems Solving network problems11Solving network problems Diagnostics reports a failure Cause Solution Solving memory problems Solving memory problems12Solving memory problems New network card will not boot Cause Memory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems Solving CD-ROM and DVD problemsSolving processor problems 13Solving processor problems Movie will not play in the DVD drive Cause Solution Solving USB flash drive problems Solving USB flash drive problems15Solving USB flash drive problems Cannot eject compact disc tray-load unit Cause Solving internet access problems 16Solving internet access problems Solving internet access problems Solving software problems 17Solving software problems Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Verify monitor is attached and turned Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For each Post Error Messages Bios Occurred prior to the ME firmware update Post Numeric Codes and Text Messages Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended Action Desktop Management Guide for more Post Error Messages Password Security and Resetting Cmos Establishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country Accrediting Agency Specifications Appendix B SpecificationsTable B-1Specifications Models Table B-2Specifications Models Index Cmos Sata