HP 8300E B8U11UT#ABA manual

●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive

●Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second drive for the Pro 6300

●Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC)

●Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC)

●Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support

●Intel integrated graphics

●DisplayPort video out (with audio) for second display support

●Optional MXM graphics card

●DP audio, DP to VGA/DVI/HDMI dongle support

●Integrated Gigabit Ethernet (Intel 82579 LM Gigabit Network Connection)

●Wireless connectivity (optional):

◦Integrated 802.11 a/b/g/n or b/g/n wireless LAN module

◦Bluetooth® 4.0

●Optional integrated full HD webcam and dual microphone array

●Premium stereo speakers

●Optional 6-in-1 media card reader

●6 USB ports: 4 USB 3.0, 2 USB 2.0

●Choice of wired or wireless keyboard and mouse

◦Wired USB keyboard and mouse

◦Wired PS/2 keyboard and mouse

◦Wireless keyboard and mouse

●Face Recognition for HP ProtectTools software with facial recognition auto-login capabilities (with optional webcam)

●Windows® 7 Professional 32-bit or 64-bit operating system

●90-percent energy-efficient power supply

●ENERGY STAR® qualified, EPEAT® Gold registered

2 Chapter 1 Product Features

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HP 8300E B8U11UT#ABA manual

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Routine Care and Disassembly Preparation 109 105107 110 Models 156 157 Viii Product Features OverviewPage 1Front components Front componentsComponent Side components 2Side components Rear components Rear components3Rear components Adjusting the tilt/swivel base 6Adjusting swivel Product Features Height adjustable/recline stand optional Page Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 Utility Computer Setup F10 utilities Using Computer Setup F10 utilities Computer Setup-File 1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security Slot Security Network BootMaster Boot Record System IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Option Heading Power-On Options Computer Setup-Advanced5Computer Setup-Advanced Bios Power-On Device Options VGA ConfigurationBus Options Operations Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Smart ATA Drives Serial ATA Sata Drive Guidelines and FeaturesHard Drive Capacities Routine Care and Disassembly Preparation Preventing electrostatic damage to equipment Electrostatic discharge informationGenerating static Relative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Operating Guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine Care Cleaning the mouse Service ConsiderationsCleaning the display Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computer Removing the rear port cover Cable management cover Installing an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 12Lower panel location To remove the access panel Lower panel Metal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 23Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 34Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 40Converter board location To remove the converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 54Graphics board location To remove the graphics boardPage Speakers 56Speaker location To remove the speakers Fan Side panels 59Side panel locations To remove the side panels Rotate the panel out and off of the computer Power supply 61Power supply location To remove the power supply 63Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment Label Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 81Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems There is no sound or sound volume is too low Cause Solution Solving general problemsComputer date and time display is incorrect Cause Solution Poor performance is experienced Cause Solution Cause Solution Solving general problems 2Solving power problems Solving power problemsSolving hard drive problems 3Solving hard drive problems Solving hard drive problems Storage Boot Order Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution 4Solving media card reader problems Solving media card reader problemsSolving media card reader problems Can not write to the media card Cause 5Solving display problems Solving display problemsBlank screen no video Cause Solution Solving display problems Out of Range displays on screen Cause Solution Solving audio problems 6Solving audio problems Sound from headphones is not clear or muffled Cause Solving audio problemsEnable digital CD audio for this CD-ROM device is Advanced Device Options Internal Speaker There is no sound or sound volume is too low Cause Solving printer problems7Solving printer problems Printer will not print Cause Solution 8Solving keyboard problems Solving keyboard and mouse problemsSolving keyboard and mouse problems Printer prints garbled information Cause Solution 9Solving Mouse Problems 10Solving hardware installation problems Solving hardware installation problemsSolving hardware installation problems Computer will not start Cause Solution Troubleshooting Without Diagnostics Solving network problems Solving network problems11Solving network problems Diagnostics reports a failure Cause Solution 12Solving memory problems Solving memory problemsSolving memory problems New network card will not boot Cause Memory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems Solving processor problemsSolving CD-ROM and DVD problems 13Solving processor problems Movie will not play in the DVD drive Cause Solution 15Solving USB flash drive problems Solving USB flash drive problemsSolving USB flash drive problems Cannot eject compact disc tray-load unit Cause Solving internet access problems 16Solving internet access problems Solving internet access problems Solving software problems 17Solving software problems Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Verify monitor is attached and turned Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For each Post Error Messages Bios Occurred prior to the ME firmware update Post Numeric Codes and Text Messages Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action Desktop Management Guide for more Post Error Messages Password Security and Resetting Cmos Establishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country Accrediting Agency Table B-1Specifications SpecificationsAppendix B Specifications Models Table B-2Specifications Models Index Cmos Sata