• Check your subscription status with your operator (credit, SIM card | |
valid, etc.) |
|
• Make sure you have not barred outgoing calls |
|
Unable to receive incoming calls |
|
• Make sure your mobile phone is switched on and connected to a | |
network (check for overloaded or unavailable network) |
|
• Check your subscription status with your operator (credit, SIM card | |
valid, etc.) |
|
• Make sure you have not forwarded incoming calls |
|
• Make sure that you have not barred certain calls |
|
The caller’s name does not appear when a call is received | |
• Check that you have subscribed to this service with your operator | |
• Your caller has concealed his/her number |
|
The sound quality of the calls is not optimal | key |
• You can adjust the volume during a call by means of the | |
• Check the network strength |
|
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)
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My callers are unable to leave messages on my voicemail | |
• Contact your network operator to check service availability | |
I cannot access my voicemail | |
• Make sure your operator’s voicemail number is correctly entered in | |
" My numbers" | |
• Try later if the network is busy | |
The | icon is displayed on my standby screen |
• You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
" No service" is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
My mobile phone is frozen, can’t power on
• Make sure your battery is not completely used up or damaged
• Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work
• Hold down # key and press Power on/off key for a while to reset the phone
All user phone data: contacts, messages and files will be lost permanently.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
• Switch on the backlight upon request 54
