19 Troubleshooting | |
Before contacting the aftersales department, you are advised to follow the | |
instructions below: | |
• You are advised to switch off the telephone from time to time to | |
optimise its performance. | |
• You are advised to fully charge ( ) the battery for optimal operation. | |
• Avoid storing large amounts of data in your telephone as this may affect | |
the performance of your telephone. | |
and carry out the following checks: | |
My mobile phone will not switch on | |
• Press | until the screen comes on |
• Check the battery charge level | |
• Check the battery contacts, remove and reinstall your battery, then turn | |
your telephone back on | |
My phone has not responded for several minutes | |
• Press the | key |
• Remove th attery and | |
My screen is difficult to read | |
• Clean your screen | |
• Use your | mobile phone in accordance with the recommended |
conditions of use
My mobile phone turns off by itself
• Check that your keypad is locked when you are not using your mobile phone
• Check the battery charge level
51
My mobile phone has a low level of autonomy |
|
• Make sure you respected the complete charge timing (minimum 3 | |
hours) |
|
• After a partial charge, the battery level indicator may not be exact. Wait | |
for at least 20 minutes after removing the charger to obtain an exact | |
indication |
|
My mobile phone will not charge properly |
|
• Make sure that your battery is not completely discharged; If the battery | |
is flat, it may take around 20 minutes to display the battery charger | |
indicator on the screen |
|
• Make sure charging is carried out under normal conditions (0°C- | |
+40°C) |
|
• Make sure your battery is inserted. It must be inserted before plugging | |
in the charger |
|
• Make sure you are using an Alcatel battery and charger in the box | |
• When abroad, check that the electrical current is compatible |
|
My mobile phone will not connect to a network |
|
• Try connecting in another location |
|
• Verify the network coverage with your operator |
|
• Check with your operator that your SIM card is valid |
|
• Try selecting the available network(s) manually |
|
• Try connecting at a later time if the network is overloaded |
|
SIM card error |
|
• Make sure the SIM card has been correctly inserted |
|
• Verify with your operator that your SIM card is 3V or 1.8V compatible; | |
the old 5V SIM cards cannot be used |
|
• Make sure the chip on your SIM card is not damaged or scratched | |
Unable to make outgoing calls | key |
• Make sure you have dialled a valid number and press the | |
• For international calls, check the country and area codes |
|
• Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
52
