Troubleshooting | Alcatel ONE TOUCH 992D guide

15 Troubleshooting ................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on.

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the power key and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•Remove and re-install the battery, then restart the phone.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box.

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually (see “11.1.8 Mobile networks”)

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

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ONE TOUCH 992D specifications

The Alcatel ONE TOUCH 992D is a smartphone that offers a robust combination of features and technology, catering to users who seek a reliable and efficient mobile device. Launched as part of the ONE TOUCH series, it aims to provide a seamless user experience with its practical design and smartphone capabilities.

One of the most notable features of the 992D is its large 4.0-inch capacitive touchscreen display. This screen provides vibrant colors and adequate brightness, making it convenient for multimedia consumption and day-to-day tasks. The 800 x 480 pixel resolution offers a decent visual experience for both casual and productivity-related activities.

Powered by a dual-core processor, the ONE TOUCH 992D ensures smooth performance for multitasking and running various applications. The device operates on the Android operating system, which allows users to access a vast ecosystem of applications available on the Google Play Store. This flexibility enhances productivity, entertainment, and communication.

In terms of connectivity, the Alcatel ONE TOUCH 992D is equipped with essential features such as 3G support, Wi-Fi, Bluetooth, and GPS. These connectivity options allow users to stay connected and navigate easily, ensuring they can access information and services on the go. The inclusion of dual-SIM capability further enhances its versatility, making it an excellent choice for users who need to manage multiple phone numbers.

Photography enthusiasts will appreciate the 5-megapixel rear camera, which captures decent quality images with autofocus functionality. Although the secondary front camera is modest at 0.3 megapixels, it suffices for video calls and selfies. This combination provides a well-rounded photography experience for casual users.

The battery life of the ONE TOUCH 992D is backed by a removable 1700 mAh battery, allowing users to enjoy extended usage without frequent recharges. This feature is particularly beneficial for those who rely on their smartphones throughout the day.

Overall, the Alcatel ONE TOUCH 992D combines essential smartphone features, user-friendly technology, and a practical design. Its solid performance, versatile connectivity, and decent camera capabilities make it a suitable choice for anyone in search of a budget-friendly smartphone that delivers on the essentials without overwhelming users with complexity.

Alcatel ONE TOUCH 992D manual Troubleshooting

Models: ONE TOUCH 992D