Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls (see page 45)
•Make sure that you have not barred certain calls
•Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her name or number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the navigation key
•Check the network strength 
•Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an ALCATEL ONE TOUCH accessory
When I select a number from my contacts, the number cannot be dialed
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "My numbers"
•Try later if the network is busy
I am unable to send and receive MMS
•Check your phone memory availability as it might be full
•Contact your network operator to check service availability and check MMS parameters (see page 33)
•Verify the server center number or your MMS profile with your operator
•The server center may be swamped, try again later
The flickering icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my phone to my computer
•Install ALCATEL ONE TOUCH PC suite first of all
•Check that your computer meets the requirements for ALCATEL ONE TOUCH PC Suite installation
•Make sure that you’re using the right cable from the box
I am unable to download new files
•Make sure there is sufficient phone memory for your download
•Select the microSD card as the location to store downloaded files
•Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other users (see page 74)
•Make sure that the two phones are within Bluetooth’s detection range
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 3 hours)
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