7.Q: How to do if I forgot
A:You can reset the device to factory defaults by long press the master reset button on the bottom of the device, marked with R.
8.Q: Why the SSID does not appear in the wireless network list?
A: you can check the device as the suggestion bellow:
●Check the device Status Display for error messages or information. ●Refresh your network list on your computer.
Windows: Click Refresh Network List on the left side of the Wireless Network Connection screen.
If that does not work you can try the following: <1. Open Network Connections.
<2.
<4. Delete any unused wireless connections from the Preferred Networks list and click OK.
<5. Restart your computer.
Mac: Try rebooting your computer
9.Q: How to do if “No SIM” or “SIM invalid” displayed on the screen?
A:the possible reason as bellow:
<1,There is no SIM card inserted or inserted incorrectly.
<2,The SIM card is
<3,no switch SIM card option(Dual SIM card version only)
You may:
<1,Pull out and
<2,Contact your operator for advice
<3,Enter Settings menu,click SIM Switch,then select target SIM Card you want to use(Dual SIM card version only)
10.Q: How to do if “PIN lock” or “PUK lock” displayed on Screen?
A:The SIM card is locked. Login Web page and Enter your PIN code or PUK code you got from the operator.
Note: if you entered wrong PIN 3 times, then PUK is needed,
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