Contacting Allied Telesis
This section provides Allied Telesis contact information for technical support as well as sales or corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.
Email and Telephone Support
For Technical Support via email or telephone, refer to the Support section of the Allied Telesis web site: www.alliedtelesis.com.
Returning Products
Products for return or repair must first be assigned a return materials authorization (RMA) number. A product sent to Allied Telesis without an RMA number will be returned to the sender at the sender’s expense. For instructions on how to obtain an RMA number, go to the Support section on our web site at www.alliedtelesis.com.
For Sales or Corporate Information
You can contact Allied Telesis for sales or corporate information through our web site at www.alliedtelesis.com.
Warranty
The 9400 Series switches have a Lifetime Warranty (two years fan and PSU). Go to www.alliedtelesis.com/warranty for the specific terms and conditions of the warranty and for warranty registration.
Obtaining Management Software Updates
New releases of management software for our managed products are available from the following Internet sites:
Allied Telesis web site: www.alliedtelesis.com
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user name and your email address as the password
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Copyright © 2008 Allied Telesis, Inc.
All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc.
Allied Telesis is a trademark of Allied Telesis, Inc. Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation. Netscape Navigator is a registered trademark of Netscape Communications Corporation. All other product names, company names, logos or other designations mentioned herein are trademarks or registered trademarks of their respective owners.
Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the possibility of such damages.
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