Appendix B
Technical Support Fax Order
Name _________________________________________________________________
Company______________________________________________________________
Address _______________________________________________________________
City______________________ State/Province_______________________________
Zip/Postal Code ________________ Country_______________________________
Phone ______________________________ Fax________________________________
Incident Summary
Model number of Allied Telesyn product I am using________________________
Firmware release number of Allied Telesyn product _______________________
Other network software products I am using (e.g., network managers)
______________________________________________________________________
______________________________________________________________________
Brief summary of problem ______________________________________________
______________________________________________________________________
Conditions (List the steps that led up to the problem.) _____________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration files. When completed, fax this sheet to the appropriate Allied Telesyn office. Fax numbers can be found on page viii.
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