SYMPTOM | POSSIBLE PROBLEM | SOLUTION | |
No sound from | Power isn’ t turned on. | Verify that the subwoofer’s AC power cord is plugged into both the wall | |
one or more |
| outlet and subwoofer. | |
speakers. |
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| Verify that the Power button has been pressed and that a blue EQ LED | ||
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| is illuminated. | |
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| Volume is set too low. | Turn the rotary knob to the right to raise the system master volume. | |
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| Check volume level on the video gaming system or alternate audio source | |
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| device, and set at | |
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| Audio cable isn’ t connected to audio source. | Connect audio cable from the audio source. Check plug connections on both | |
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| the subwoofer and audio source. Make sure these signal cables are inserted | |
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| firmly into the correct jacks. | |
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| Audio cable is connected to wrong output on | Make sure that a cable connects the output jacks on the audio source to the | |
| audio source. | input jacks on the FX6021’s subwoofer. | |
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| Problem with audio source device. | Test the speakers with another audio source. | |
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Crackling sound | Bad connection. | Check all cables. Make sure they are connected to the | |
from speakers. |
| out” jacks on your audio source device. | |
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| Problem with your audio source device. | Test the speakers using another audio source (e.g., VCR, DVD, portable | |
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| CD player, cassette player or FM radio). | |
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Sound is | Volume level set too high. | Decrease the volume level on your FX6021’s wired controller or the volume | |
distorted. |
| level on your audio source (if possible.) | |
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| Sound source is distorted. | Try a different sound source like a music CD. | |
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Radio | Too close to a radio tower. | Move your speakers to see if the interference goes away. If not, you may be | |
interference. |
| able to purchase a shielded stereo cable from your local electronics shop. | |
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No sound | Subwoofer volume set too low. | Adjust the bass level on the wired controller or remote. | |
from subwoofer. |
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Sound source has little | Try a game, movie or | ||
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Low hum | The AC in your house is at 60 cycles per second, which | Some low hum may be detected when your speaker system is powered on | |
from subwoofer. | is within the audio frequency of the subwoofer. | without an audio source playing, or when the volume is set at an extremely | |
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| low level. | |
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Loud hum | Bad connection. | If you are using a surge protector with your FX6021 speaker system, disconnect | |
from subwoofer. |
| and plug the power adapter directly into an AC wall outlet. | |
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| Move your cables. Check to ensure they are making a clear connection. | |
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| Volume on your audio source device set too high. | Disconnect your stereo cable from the audio source. If the loud hum goes | |
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| away, lower the volume on the audio source. | |
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Not enough bass | Bass setting is too low. | Adjust the bass level on the wired controller or remote. | |
from subwoofer. |
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Bad connection. | Verify that all cables are connected properly and are making a clear | ||
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| connection. | |
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Too much bass | Bass setting is too high. | Decrease the bass level on the wired controller or remote. | |
from subwoofer. |
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Distorted | Subwoofer too close to monitor/TV. | Because the subwoofer IS NOT magnetically shielded, it may cause distortion if | |
monitor/TV. |
| it is placed too close to your monitor/TV. Move the subwoofer so it’s at least 2 | |
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| feet from your monitor/TV. | |
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Remote does | Battery may be dead. | Replace the remote battery with a CR2025 or equivalent. | |
not work. |
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Satellite base | Tighten base. | Use a standard | |
is loose. |
| the rear of each set. | |
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