Troubleshooting

Symptom

Possible Problem

Solution

No Power

The power supply isn’t connected to a wall outlet

Insert the barrel connector from the power supply into the DC connector on

LED is lit

and/or the power supply connector is not plugged into

the back of the inMotion iM9. After this connection is made, insert the power

(AC Operation).

the power supply jack on the back of the inMotion iM9.

supply into a wall outlet.

 

 

 

 

The surge protector (if used) isn’t powered on.

If the power supply is plugged into a surge protector, make sure the surge

 

 

protector is switched on.

 

 

 

 

The wall outlet is not functioning.

Plug another device into the same wall outlet to confirm the outlet is working.

 

 

 

 

The power isn’t turned on.

Turn on the inMotion iM9 by pushing the power button located on the top of

 

 

the unit. A blue LED will light around the button when the power is on.

 

 

 

No Power LED

No batteries are installed.

Install four C batteries (not included) into the battery compartment on the

is lit (Battery

 

bottom of the inMotion iM9. Make sure the batteries are installed as

Operation).

 

illustrated in the battery compartment.

 

 

 

 

The batteries are dead.

Replace batteries.

 

 

 

 

The power isn’t turned on.

Turn on the inMotion iM9 by pushing the power button located on the top of

 

 

the unit. A blue LED will light around the button when the power is on.

 

 

 

No sound is

The volume is set too low.

The “+” and “–” buttons on the top of the inMotion iM9 are the master

coming from

 

volume controls. Press and hold the “+” button to increase the volume.

speakers.

 

 

 

Check the volume level on alternate audio source device and set at mid-level.

 

 

 

 

 

 

The iPod is not correctly seated into the docking

Turn off the iPod, remove it from the docking station, reseat it, and turn it on

 

station.

again.

 

 

 

 

If using an alternate audio source, the audio source is

• Connect an alternate audio source — such as a CD player, MP3 player, or

 

not properly connected to the inMotion iM9 or there is

portable DVD player — to your inMotion iM9 by plugging one end of a

 

a problem with the alternate audio source.

3.5mm stereo cable (sold separately) to the line out of your portable device

 

 

(if it has one) or to the device’s headphone jack. Connect the other end to

 

 

the input marked “AUX” on the back of the inMotion iM9.

 

 

• Set the volume on the audio source at mid-level.

 

 

• Set the volume on the inMotion iM9 at minimum level and adjust upward to

 

 

a comfortable listening level.

 

 

 

There is a

The iPod is not correctly seated into the docking

Turn off the iPod, remove it from the docking station, reseat it, and turn it on

crackling sound

station.

again.

coming from

 

 

 

• Connect an alternate audio source — such as a CD player, MP3 player, or

speakers.

If using an alternate audio source, the audio source is

 

not properly connected to the inMotion iM9 or there is

portable DVD player — to your inMotion iM9 by plugging one end of a

 

a problem with the alternate audio source.

3.5mm stereo cable (sold separately) to the line out of your portable device

 

 

(if it has one) or to the device’s headphone jack. Connect the other end to

 

 

the input marked “AUX” on the back of the inMotion iM9.

 

 

• Set the volume on the audio source at mid-level.

 

 

• Set the volume on the inMotion iM9 at minimum level and adjust upward to

 

 

a comfortable listening level.

 

 

 

There is a

The operating system’s volume level is set too high.

Check the operating system volume level and decrease it if necessary.

crackling sound

 

 

coming from

 

 

speakers (when

 

 

connected to PC

 

 

or laptop).

 

 

 

 

 

The sound

The inMotion iM9’s volume level is set too high.

The “+” and “–” buttons on the top of the inMotion iM9 are the master

is distorted.

 

volume controls. Press and hold the “–” button to decrease the volume.

 

 

 

There is radio

The unit is too close to a radio tower.

Move the unit to see if the interference goes away.

interference.

 

 

 

 

 

Intermittent

The unit is located too close to a GSM cell phone.

Move the GSM cell phone away from the unit.

buzzing.

 

 

 

 

 

3

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Altec Lansing IM9 manual Troubleshooting Symptom Possible Problem Solution

IM9 specifications

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