Troubleshooting
36 IP 705 Manual
Troubleshooting

The following table provides help for the most common problems an end

user may encounter. For IP 705 phone questions or problems not listed

here, contact your AltiGen dealer.

Headset •Headset RJ-9 port
Important: Contact AltiGen for the most current list of certified
headsets.
The pin outlet for headset support is:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
Note: If using Plantronics H91N or H101N headsets, a separate
Plantronics cable should be used and must be ordered
separately (part # 27190-01) in order to plug in these
headsets to the headset port.
Dimensions •(HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm)
Power •External power, 5VDC, 1.5A
•PoE option
Problem/Symptom Solution
AltiWare is unreachable •Check to make sure the AltiWare IP address in the
IP phone is set up correctly.
•Check the IP 705 phone’s IP address, network mask
and default gateway.
•Check to make sure you can ping the IP 705 phone’s
address from AltiWare.
•Check to make sure the IP Phone Service is started
in AltiWare.
•Check AltiWare IP address in AltiAdmin IP Phone
Configuration menu.
Image update failed. If
setting Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.
•Check the IP 705 phone’s IP address, network,
default gateway settings.
•Check the network connection.
•Check the TFTP server IP address and make sure the
TFTP server is running.
•PING from the TFTP server to the IP 705.