Altinex DA1913GL manual Troubleshooting Guide, Altinex Policy, Limited Warranty, Return Policy

DISTRIBUTION AMPLIFIERS

current equipment (such as a lighting or air conditioning system) is fed from the same power source as the display equipment.

TROUBLESHOOTING GUIDE 10

We have carefully tested and have found no problems in the supplied DA1913GL unit; however, we would like to offer the following suggestions:

∙Please make sure that input amplitude level is as follows:

1.Analog signal is less than 1.5V.

2.Sync signal is less than 0.3V.

∙Please use Altinex supplied external power Supply/AC Adapter (9V, 500mA) only.

∙Please check settings of Sync Level, Video Level and Input Termination Switches.

∙Please make sure that proper quality of cables is used. We recommend Altinex made cables for best results.

∙If the problem shows up after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct that the problem.

ALTINEX POLICY 11

11.1 LIMITED WARRANTY

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in

any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident.

11.2 RETURN POLICY

It is very important that you receive product that you have ordered and that this product fulfills your need. In the unlikely event that an Altinex product needs to be returned please follow the procedure below:

Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.

If product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.

If product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

11.3 CONTACT INFORMATION

Sales Department

Phone:714-990-2300

Fax:714-990-3303

Accounting Department

Phone:714-990-6088

Fax:714-990-5778

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