Altinex VA6835FC manual Troubleshooting Guide, Altinex Policy, Limited Warranty, Return Policy

INTERFACES

TROUBLESHOOTING GUIDE 10

1.When the correct voltage is applied to the Interface, the power LED should be ON.

2.The “Termination” dip-switch should be in the ON position if a Y cable (breakout) is not used on the input.

3.Make sure the cables have the correct pin- outs and the connection and quality of the cables are good.

4.Make sure that the source and display are scan-rate compatible. The projector should support an appropriate signal format (RGsB, RGBS or RGBHV). Connect the projector directly to a computer with a shorter cable to verify the compatibility of display and source.

5.If you are using output RGBS or RGsB then the “HV Output” dip-switch is the OFF position and the composite sync signal is taken from the sync connector. If the display needs an RGBHV signal then the “HV Output” dip-switch must be in the ON position if the sync and vertical connectors are used.

6.If the desired output is RGsB, the sync ON GREEN dip-switch should be ON.

ALTINEX POLICY 11

11.1 LIMITED WARRANTY

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its

stability or reliability, or that has been subject to misuse, negligence or accident.

11.2 RETURN POLICY

It is very important to Altinex that you receive the products that you have ordered and that this product fulfills your need. In the unlikely event, that an Altinex product needs to be returned please follow the policies below:

Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.

If the product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before actual repairs are done.

11.3 CONTACT INFORMATION

Sales Department

Phone:714-990-2300

Fax:714-990-3303

Accounting Department

Phone:714-990-6088

Fax:714-990-5778

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