V-MATRIX
11
8.2 POOR DISPLAY QUALITY
Cause 1: Incompatible devices.
Solution: Make sure the video source and the
display being connected are
compatible devices. Check the
manufacturer's specifications if
necessary. If the devices are
compatible, see Cause 2.
Cause 2: Jumpers settings are wrong.
Solution: Check the jumper settings per the
diagrams in this manual. If there is
a question as to which position the
jumpers should be in, try each
combination. Note which gives the
best display quality.
Cause 3: Inferior cable quality.
Solution: If the image quality is poor, please
make sure that high quality cables
are being used. We recommend
ALTINEX-made cables for best
results.
8.3 NO DISPLAY
Cause 1: Cable connections are incorrect.
Solution: Make sure that cables are properly
connected. First, ensure the correct
input on the VM2143VS is receiving
the input signal from the source.
Next, make sure the selected output
on the output card is connected to
the display. Also, make sure that
the continuity and wiring are good. If
there is still no display, see Cause 2.
Cause 2: VM2143VS to output card path is
not selected.
Solution: Verify the signal is being properly
routed through the V-Matrix™
System. See RS-232 accessible
commands for the VM2210BE
V-Matrix™ Basic Enclosure User's
Guide. If there is still no display, see
Cause 2.
Cause 4: The card has a problem.
Solution 1: Look at the card and verify that there
is no damage. If there is no damage,
see Solution 2.
Solution 2: Verify that all IC’s are seated in their
sockets and that there are no
jumpers missing. If there is still an
error, see Solution 3.
Solution 3: Make sure the display has power
and is turned ON. If there is still no
display, see Cause 4.
Cause 4: Unknown problem.
Solution: Connect the source directly to the
display. If possible, use the same
cables as are being used with the
V-Matrix™ System. If the display
works properly, there may be a
problem with the V-Matrix™ System
or in the setup. Please, call Altinex
at (714) 990-2300.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at
www.altinex.com for details on warranty and
return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC
592 Apollo street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: solutions@altinex.com