TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Sand, pet hair, lint, etc.

Heavy sand, pet hair, lint, and

Add an Extra Rinse to the selected cycle.

on load after washing

detergent or bleach residues

 

 

may require additional rinsing.

 

 

 

 

Load is tangling

Washer not loaded as recommended.

See “Using Your Washer” section.

 

 

 

 

 

Select a cycle with a slower wash action and spin speed;

 

 

however, items will be wetter than those using a higher

 

 

speed spin. See the “Cycle Guide” to match your load with the

 

 

best cycle.

 

 

 

 

 

Load garments in loose heaps evenly around the washplate. Do

 

 

not load garments directly over the center of the washplate.

 

 

 

 

 

Reduce tangling by mixing types of load items. Use the

 

 

recommended cycle for the type of garments being washed.

 

 

 

Not cleaning or

Wash load not completely

Washer senses load size and adds correct amount of water.

removing stains

covered in water.

This is normal and necessary for clothes to move.

 

 

 

 

Added more water to washer.

Added water lifts the laundry off the washplate, resulting in less

 

 

effective cleaning.

 

Washer not loaded as recommended.

Washer is less efficient at cleaning when tightly packed.

 

 

 

 

 

Load garments in loose heaps evenly around the washplate.

 

 

Load with dry items only.

 

 

Add only 1 or 2 garments after washer has started.

 

 

 

 

Adding detergent on top of load.

Add detergent, oxi products, and color-safe bleach to the

 

 

bottom of the basket before adding the load items.

 

Not washing like colors together.

Wash like colors together and remove promptly after the cycle is

 

 

complete to avoid dye transfer.

 

 

 

 

Not using HE detergent or using too

The suds from regular detergent can keep washer from

 

much HE detergent.

operating correctly.

 

 

Use only HE detergent. Be sure to measure correctly.

 

 

 

 

 

Always measure detergent and follow manufacturer’s directions

 

 

based on load size and soil level.

 

Not using correct cycle for fabric type.

Use a higher soil level cycle option and warmer wash

 

 

temperature to improve cleaning.

 

 

 

 

 

If using Quick Wash cycle, wash only a few items.

 

 

 

 

 

Use Super Wash and Normal Heavy cycle for tough cleaning.

 

 

See the “Cycle Guide” to match your load with the best cycle.

 

Not using dispenser or Downy Ball®.

Use dispenser for chlorine bleach and Downy Ball® for fabric

 

 

softener to avoid staining.

 

 

 

 

 

Load dispenser before starting a cycle.

 

 

 

 

 

Do not add products directly onto load.

 

 

 

 

Not selecting Fabric Softener option.

Always select Fabric Softener option. Cycles that use spray

 

 

rinsing will add additional water for proper fabric softener

 

 

dispensing when option is selected.

 

 

 

Incorrect dispenser

Clogged dispenser.

Use only liquid chlorine bleach in the bleach dispenser.

operation

 

 

 

 

 

15

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Amana W10420474A warranty Troubleshooting

W10420474A specifications

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