SuperTrak66™ User's Manual | Chapter 7 |
Troubleshooting
This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information contained here covers the most common error conditions that occur with SuperTrak66 installations.
7.1Buzzer Alarms
Audible alarm indicators are triggered by various error events. The alarm itself may be constant or consist of a series of pulsed beeps.
Event: Buzzer occurs immediately from
Cause: This condition may be caused by a bad copy of IxWorks in the flash RAM of the SuperTrak66 card. Return the SuperTrak66 card for a replacement. The IxWorks cannot be flashed by the user.
Cause: No memory exists or an unsupported memory type is installed on card. Check to ensure that the memory module is properly seated.
Event: Pulsing alarm occurs after the SuperTrak BIOS loads, accompanied by some error messages.
Cause: This is an indication of a problem with one or more drives in a RAID array under SuperTrak66 control. Look into the error message(s) which are displayed by the BIOS.
Event: Pulsing alarm begins when the SuperCheck utility accesses information on the drive housing.
Cause: This is an indication of a problem with a housing sensor. Either the operational temperature is out of nominal range, a cooling fan is not operational or there appears to be a power failure.
Event: Pulsing alarm begins when the SuperCheck utility is running.
Cause: This is likely an indication of an array problem. Check the status of all the arrays which are being monitored by the SuperCheck utility to verify their status.
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