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Promise Technology
66 Pro
user manual
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Models:
66 Pro
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Troubleshooting
Install
Buzzer Alarms
Password
Fault Tolerance
Flush frequency timer sec
LED Indicators
SuperCheck Administration
Disconnecting a Message Server
Warranty
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User's Manual
Version 1.0
Page 2
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Contents
Version
Important Data Protection Info
Table of Contents
Using SuperCheck
SuperCheck Setup
Console Functions
Enclosure Functions88
RAID Setup
Troubleshooting
Vii
Viii
Key
Common identifiers
Common expressions
Page
Promise Technology, Inc
What is SuperTrak66?
Key Features
Operating System Support
System Requirements
Windows NT
Windows 95/98
Other Operating Systems
Unpacking SuperTrak66
Getting Started
Cables
SuperTrak66 Controller Card
Hardware Installation
Quick Installation Checklist
Software Installation
Hardware Installation
Bios Utility
Software Installation
Network Connections
Firewall
Chapter
Driver Installed Screen in Existing NT
Driver Installation for Existing Windows NT 4.0 System
Driver Installed Screen in New NT
Driver Installation During New Install of Windows NT
SuperCheck Installation
Chapter
Setup Checklist
Setup Task Quick Reference
Common Tasks
Creating a disk array from the Auto Setup screen
Entering the Bios SuperBuild utility
Setting the Halt On Error option
Creating an array from the View / Define Array screen
Mode
SuperTrak Bios Reference
Size
Track-Mapping
Functional
Status
Critical
Offline
Auto Setup Options Menu
Auto Setup
RAID Level Mode
Optimize Array for
Spare Drive
Auto Setup Configuration
Drives Used In Array
Array Disk Capacity
Channel ID
View Drive Assignments
Drive Model
Capacity MB
Array No
View / Define Array
RAID Level
Total Drv
Define Array Definition Menu screen
Define Array Definition Menu
Changing Stripe Block Size
Creating a RAID 0 Array
Assigning Drives to a RAID 0 Array
Creating a RAID 1 Array
Creating a Mirroring Array with an Existing Data Drive
Creating a RAID 3 Array
Assigning Four Drives to a Mirroring Array
Changing Stripe Block Size for RAID 3 Array
Assigning Drives to a RAID 3 Array
Changing Stripe Block Size for RAID 5 Array
Creating a RAID 5 Array
Assigning Drives to a RAID 5 Array
Creating a Spanning Array
Assigning Drives to a Spanning Array
Setting a Disk Array As Bootable
Hot Spare Drives
Disk Array Recognition Order
Delete Array
Saved Disk Array Information
Delete Array Dialogue Box
Controller Configuration
Number of Channels
Driver Version
Processor Memory
SuperCheck Setup
Chapter
Installation Scenarios
SuperCheck Installation
To access a SuperTrak system locally
All Scenarios
To access a SuperTrak system remotely on a WAN
To access a SuperTrak system remotely across a LAN
Common Component Installation
Choose Destination Location window
Select Program Folder window
Chapter
Chapter
Setting Up a New Array
SuperCheck Administration
Creating Message Servers & Agents
Adding/Deleting New Users
Setting Up Email Notification
Array Administration
Identifying Problems
To Create a New Message Server
SuperCheck Quick Reference
Creating a New User
Deleting an Existing User
Accessing Message Agent
Creating a New Array
Deleting an Existing Array
Setting Up E-mail Alert Notification
Adding an User to an Email Receiver List
Adding/Removing Events to/from Email Alert Notification
Removing an User From an Email Receiver List
Main Window
Using SuperCheck
Expanding/Collapsing Tree View Items
Using Tree View
Hiding/Displaying Tree View
Renaming Displayed Levels
Refreshing SuperTrak Monitoring
Using Information View
Using Object View
Using Pull-Down Menu Items
Using Status Bar
SuperCheck Pull-Down Menu/Toolbar
Using Connection Pull-Down Menu
Using View Pull-Down Menu
New Server
Connect
Background
Font
About SuperCheck
Viewing Autodemo
Contents
Find
Using Help Find Window
Using SuperCheck Toolbar
Chapter
Creating a New Message Server
Console Functions
Viewing Console Object icons
Labeling New Message Server
Message Server Functions
Disconnecting a Message Server
Deleting a Message Server
Connecting The Message Server
Switching to Another Server
Connecting Message Server pull -down
Viewing Message Server Information
Viewing Message Server Object icons
Label
Server Name
IP Address
Confirm / Reset
Version Information
Message Agent Functions
Chapter
Setting Up E-mail Alert Notification
Removing an User From an Email Receiver List
Scheduling Array Synchronization
Message Agent Information View
Viewing Message Agent Object icons
Email Alert on Error
Save User Password
DNS Name, IP Address & Version Info
Email ID
Smtp Server
Alert Recipients Email Address List
Current Recipients List
Schedule Array Synchronization
Alert Events
User Management Functions
Viewing User/Admin Object icons
Changing Passwords
Assigning User Rights
Confirm Password
Password
Array Administration Rights
User Information View
Commit / Reset
Adapter Maintenance Rights
User Account Rights
Viewing I2O RAID Object icons
I2O RAID Functions
Information View
Labeling New Array window
IOPx Functions
Read/Clear Events pull-down
Reading/Clearing Events from SuperTrak Memory Buffer
Changing Flush Memory Timing
Using The Event Viewer
Changing Dirty Threshold Flush Stop Setting
Changing Dirty Threshold Flush Start Setting
Viewing IOPx Object icons
System Information
IOPx Information View
System Cache Policy
Flush frequency timer sec
Cache block size KB
Total cache size MB
Viewing Channel Object icons
Channel chx Functions
Hard Drive Functions
Enabling Rebuild/Synchronization Beeper
Enclosure Functions
Viewing Enclosure Object icons
Enclosure Information View
Array Functions
Rebuilding An Array
Rebuild Wizard Step
Using Rebuild Wizard Step
Array Rebuild Progress Bar
Array Synchronization
To Stop Rebuild
Halting Synchronization
Array Synchronization pull-down
Turning Off Caching
Turning On Read Cache
Turning On/Off Write Back Cache
Viewing Array Object icons
Viewing Cache Memory Statistics
Array Information View
Name
Cache Policy Settings
Block Size KB
Read cache
Cache access write
Cache access read
RAID access read
RAID access write
101
RAID Setup
High Performance Desktop PCs Working With Large Files
Application Scenarios
Corporate Desktop PC Requiring Data Protection
Windows NT File Server
Mid-Sized Windows NT Application Server
Largest Storage Capacity Required
RAID Implementation
Striping RAID
Striping/Mirroring RAID 0+1
Mirroring RAID
Data striping with dedicated parity drive RAID
Spanning
Block and parity striping RAID
RAID Management & Operation
Rebuilding/Synchronizing Fault Tolerant Arrays
Critical & Offline Arrays
Partitioning & Formatting Arrays
Fault Tolerance
Configuration Ideas
Buzzer Alarms
Troubleshooting
LED Display Codes
Message Problem is detected with Array
SuperTrak66 Bios Error Messages
Message No Array is defined…
Event SuperTrak66 Bios does not show up
Installation & Runtime Problems
Event No LEDs on card light up
Message
RAID 0 Striping
Technology Background
RAID 0 Striping
Mirroring RAID
RAID 1 Mirroring
Figure A3 RAID 0+1 striping and mirroring of two drive pairs
Striping/Mirror RAID 0+1
Block Striping with Parity Drive RAID
Appendix a
Block and Parity Striping RAID
Figure A6 Spanning uses full capacity of drives
Spanning
I2O technology
Appendix a
Data Protection Features
Performance-Related Features
Host Interface
Monitoring tools
Support
Physical & environmental
Can I use Atapi devices on the SuperTrak66 controller?
What kind of hard drives can I use for a SuperTrak66 array?
Does the SuperTrak66 controller work with my system’s APM?
Drive Issues
Can I make an array on the SuperTrak66 bootable?
Why doesn’t Windows NT see my SuperTrak66 controller?
Post-Installation
Why can’t I see the drives on the SuperTrak66 under FDISK?
Appendix C
USA Tech Support Center
Contacting Technical Support
Pacific Rim Sales Office
European Tech Support
China Office
Appendix D
Limited Warranty
Appendix E
Returning Product For Repair
Your Responsibilities
Bootstrap
Boot
Array
Bit
Appendix G
Flush
Flash
Geometry
Hot spare
Appendix G
Partial read cache hit
Appendix G
Index
Cmos Setup
Hardware
LED Indicators
Assigning drives to
C6101ST66000000
