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Promise Technology 66 Pro European Tech Support, Pacific Rim Sales Office, China Office

Models: 66 Pro

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SuperTrak66™ User's Manual

Appendix D

European Tech Support

E-mail Support	support@promise.nl
Fax Technical Support	+31 (0) 40 256 94 63
	Attention: Technical Support
Phone Technical Support	+31 (0) 40 256 94 61
	8:30 -5:00pm The Netherlands Time
If you wish to write us for	Promise Technology Europe B.V.
support:	Attn: Technical Support
	1European Buisness Centre, Unit 1.25
	Luchthavenweg 81
	5657 EA Eindhoven, The Netherlands
Pacific Rim Sales Office

E-mail Support	support@promise.com.tw
Fax Technical Support	+886 3 578 23 90
	Attention: Technical Support
Phone Technical Support	+886 3 578 23 95
	9:00 -6:00pm Taiwan Time
If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	4F, No.1, Prosperity 1st Road
	Science-based Industrial Park
	Hsinchu, Taiwan
China Office

E-mail Support	support-china@promise.com
Fax Technical Support	+86 (0) 10 6872 3940
	Attention: Technical Support
Phone Technical Support	+86 (0) 10 6872 3942
	9:00 -6:00pm China Time
If you wish to write us for	Promise Technology China
support:	Attn: Technical Support
	Room 3217, No. 15, Bai Shi Qiao Road
	Hai Dian District Beijing 100081
	P.R. China

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Promise Technology 66 Pro user manual European Tech Support, Pacific Rim Sales Office, China Office

Contents

Version Important Data Protection Info Table of Contents SuperCheck Setup Using SuperCheckConsole Functions RAID Setup Enclosure Functions88Troubleshooting Vii Viii Common identifiers KeyCommon expressions Page What is SuperTrak66? Promise Technology, IncKey Features System Requirements Operating System SupportWindows NT Windows 95/98Other Operating Systems Getting Started Unpacking SuperTrak66SuperTrak66 Controller Card CablesQuick Installation Checklist Hardware InstallationSoftware Installation Hardware Installation Software Installation Bios UtilityNetwork Connections FirewallChapter Driver Installation for Existing Windows NT 4.0 System Driver Installed Screen in Existing NTDriver Installation During New Install of Windows NT Driver Installed Screen in New NTSuperCheck Installation Chapter Setup Task Quick Reference Setup ChecklistCommon Tasks Entering the Bios SuperBuild utility Creating a disk array from the Auto Setup screenSetting the Halt On Error option Creating an array from the View / Define Array screenSuperTrak Bios Reference ModeSize Track-MappingStatus FunctionalCritical OfflineAuto Setup Auto Setup Options MenuRAID Level Mode Optimize Array forAuto Setup Configuration Spare DriveDrives Used In Array Array Disk CapacityView Drive Assignments Channel IDDrive Model Capacity MBView / Define Array Array NoRAID Level Total DrvDefine Array Definition Menu Define Array Definition Menu screenCreating a RAID 0 Array Changing Stripe Block SizeAssigning Drives to a RAID 0 Array Creating a RAID 1 ArrayCreating a Mirroring Array with an Existing Data Drive Assigning Four Drives to a Mirroring Array Creating a RAID 3 ArrayChanging Stripe Block Size for RAID 3 Array Assigning Drives to a RAID 3 ArrayCreating a RAID 5 Array Changing Stripe Block Size for RAID 5 ArrayAssigning Drives to a RAID 5 Array Creating a Spanning ArraySetting a Disk Array As Bootable Assigning Drives to a Spanning ArrayHot Spare Drives Delete Array Disk Array Recognition OrderSaved Disk Array Information Controller Configuration Delete Array Dialogue BoxDriver Version Number of ChannelsProcessor Memory SuperCheck Setup Chapter SuperCheck Installation Installation ScenariosTo access a SuperTrak system locally All ScenariosTo access a SuperTrak system remotely across a LAN To access a SuperTrak system remotely on a WANCommon Component Installation Choose Destination Location window Select Program Folder window Chapter Chapter SuperCheck Administration Setting Up a New ArrayCreating Message Servers & Agents Adding/Deleting New UsersArray Administration Setting Up Email NotificationIdentifying Problems SuperCheck Quick Reference To Create a New Message ServerCreating a New User Accessing Message Agent Deleting an Existing UserCreating a New Array Setting Up E-mail Alert Notification Deleting an Existing ArrayAdding an User to an Email Receiver List Removing an User From an Email Receiver List Adding/Removing Events to/from Email Alert NotificationUsing SuperCheck Main WindowUsing Tree View Expanding/Collapsing Tree View ItemsHiding/Displaying Tree View Renaming Displayed LevelsRefreshing SuperTrak Monitoring Using Object View Using Information ViewUsing Status Bar Using Pull-Down Menu ItemsSuperCheck Pull-Down Menu/Toolbar Using View Pull-Down Menu Using Connection Pull-Down MenuNew Server ConnectFont BackgroundAbout SuperCheck Viewing AutodemoContents Using Help Find Window FindUsing SuperCheck Toolbar Chapter Console Functions Creating a New Message ServerLabeling New Message Server Viewing Console Object iconsDisconnecting a Message Server Message Server FunctionsDeleting a Message Server Connecting The Message Server Connecting Message Server pull -down Switching to Another ServerViewing Message Server Object icons Viewing Message Server InformationLabel Server NameConfirm / Reset IP AddressVersion Information Message Agent Functions Chapter Setting Up E-mail Alert Notification Removing an User From an Email Receiver List Scheduling Array Synchronization Viewing Message Agent Object icons Message Agent Information ViewSave User Password Email Alert on ErrorDNS Name, IP Address & Version Info Smtp Server Email IDAlert Recipients Email Address List Current Recipients ListAlert Events Schedule Array SynchronizationUser Management Functions Changing Passwords Viewing User/Admin Object iconsAssigning User Rights Password Confirm PasswordArray Administration Rights User Information ViewAdapter Maintenance Rights Commit / ResetUser Account Rights I2O RAID Functions Viewing I2O RAID Object iconsInformation View IOPx Functions Labeling New Array windowReading/Clearing Events from SuperTrak Memory Buffer Read/Clear Events pull-downUsing The Event Viewer Changing Flush Memory TimingChanging Dirty Threshold Flush Start Setting Changing Dirty Threshold Flush Stop SettingViewing IOPx Object icons IOPx Information View System InformationFlush frequency timer sec System Cache PolicyCache block size KB Total cache size MBChannel chx Functions Viewing Channel Object iconsHard Drive Functions Enclosure Functions Enabling Rebuild/Synchronization BeeperViewing Enclosure Object icons Enclosure Information View Array Functions Rebuilding An Array Using Rebuild Wizard Step Rebuild Wizard StepArray Rebuild Progress Bar To Stop Rebuild Array SynchronizationArray Synchronization pull-down Halting SynchronizationTurning On Read Cache Turning Off CachingTurning On/Off Write Back Cache Viewing Cache Memory Statistics Viewing Array Object iconsArray Information View Cache Policy Settings NameBlock Size KB Read cacheCache access read Cache access writeRAID access read RAID access write101 RAID Setup Application Scenarios High Performance Desktop PCs Working With Large FilesCorporate Desktop PC Requiring Data Protection Windows NT File ServerMid-Sized Windows NT Application Server RAID Implementation Largest Storage Capacity RequiredStriping RAID Mirroring RAID Striping/Mirroring RAID 0+1Data striping with dedicated parity drive RAID Block and parity striping RAID SpanningRebuilding/Synchronizing Fault Tolerant Arrays RAID Management & OperationCritical & Offline Arrays Partitioning & Formatting ArraysConfiguration Ideas Fault ToleranceTroubleshooting Buzzer AlarmsLED Display Codes SuperTrak66 Bios Error Messages Message Problem is detected with ArrayMessage No Array is defined… Installation & Runtime Problems Event SuperTrak66 Bios does not show upEvent No LEDs on card light up MessageTechnology Background RAID 0 StripingRAID 0 Striping RAID 1 Mirroring Mirroring RAIDStriping/Mirror RAID 0+1 Figure A3 RAID 0+1 striping and mirroring of two drive pairsBlock Striping with Parity Drive RAID Appendix a Block and Parity Striping RAID Spanning Figure A6 Spanning uses full capacity of drivesI2O technology Appendix a Performance-Related Features Data Protection FeaturesHost Interface Support Monitoring toolsPhysical & environmental What kind of hard drives can I use for a SuperTrak66 array? Can I use Atapi devices on the SuperTrak66 controller?Does the SuperTrak66 controller work with my system’s APM? Drive Issues Why doesn’t Windows NT see my SuperTrak66 controller? Can I make an array on the SuperTrak66 bootable?Post-Installation Why can’t I see the drives on the SuperTrak66 under FDISK? Appendix C Contacting Technical Support USA Tech Support CenterEuropean Tech Support Pacific Rim Sales OfficeChina Office Appendix D Limited Warranty Appendix E Returning Product For Repair Your Responsibilities Boot BootstrapArray BitAppendix G Flash FlushGeometry Hot spareAppendix G Partial read cache hit Appendix G Cmos Setup IndexLED Indicators HardwareAssigning drives to C6101ST66000000