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PROBLEM AND/OR POSSIBLE
CAUSE
SOLUTION
UPS OPERATES ON BATTERY ALTHOUGH LINE VOLTAGE EXISTS
The UPS input circuit breaker
tripped.
Reduce the load on the UPS by unplugging equipment. Reset the breaker.
Very high, low, or distorted
line voltage.
Move the UPS to a different outlet on a different circuit; inexpensive fuel
powered generators may distort the voltage. Test the input voltage with the
utility voltage display, (see Operation). If acceptable to the connected
equipment, reduce the UPS sensitivity.
BATTERY CHARGE AND LOAD LEDS FLASH SIMULTANEOUSLY
The UPS has shutdown.
The internal temperature of
the UPS has exceeded the
allowable threshold for safe
operation.
Check that the room temperature is within the specified limits for operation.
Check that the UPS is properly installed, allowing for adequate ventilation.
Allow the UPS to cool down. Restart the UPS. If the problem continues,
contact APC at www.apc.com/support.
DIAGNOSTIC UTILITY VOLTAGE
All five LEDs are illuminated. The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination. If the UPS is plugged into a properly functioning utility power outlet, the
line voltage is extremely low.
ONLINE LED
There is no illumination. The UPS is running on battery, or it must be turned on.
The LED is blinking. The UPS is running an internal self-test.