10
Service If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact APC Customer Service through the APC web site,
www.apc.com/support.
Note the model number of the UPS, the serial number, and the date purchased. If you call
APC Customer Service, a technician will ask you to describe the problem and attempt to
solve it over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
If the UPS is under warranty, repairs are free.
Procedures for servicing or returning products may vary internationally. Refer to the APC
web site for country specific instructions.
3. Pack the UPS in its original packaging. If this is not available, refer to www.apc.com/support for
information about obtaining a new set.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY before shipping in compliance with U.S. De-
partment of Transportation (DOT) regulations. The battery may remain in the UPS; it
does not have to be removed.
4. Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
U.S. Customers - Refer to www.apc.com/support.
International Customers - Refer to www.apc.com, select the appropriate country from the country
selection field, and select the Support tab at the top of the web page.