TROUBLESHOOTING GUIDE
PROBLEM |
| POSSIBLE CAUSE |
Does not flush | a. | Water supply valve closed. |
| b. | Supply line blocked. |
| c. | Flush valve chain too loose or |
|
| disconnected. |
| d. | Stuck float/float rod. |
| e. | Water control flow rate too |
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| restricted. |
Poor or | a. | Tank water level too low. |
sluggish flush | b. | Bowl water level too low. |
| c. | Supply valve partly closed. |
| d. | Flush valve closes early due to high |
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| supply pressure. |
| e. | Partially clogged trapway and/or |
|
| drain pipe and/or vent. |
| f. | Supply pressure too low. |
Toilet leaks | a. | Poor supply line connection. |
| b. | Poor bowl to tank/floor connection. |
Toilet does not | a. | Tank water level too high. |
shut off | b. | Float rod or float ball depressed by |
|
| tank cover. |
| c. | Flush valve chain too tight, holding |
|
| flush valve open. |
| d. | Float rod interfering with flush valve |
|
| closing. |
| e. | Flush valve seat and/or flapper worn |
|
| or deformed. |
| f. | Sand or debris lodged in water |
|
| control. |
CORRECTIVE ACTION
a.Open valve and allow water to fill tank.
b.Shut off water supply, disconnect supply line, and inspect all gaskets and washers. Reassemble.
c.Readjust chain length as required.
d.Adjust to allow free downward movement of float arm.
e.Follow instructions to increase water control flow rate.
a.Follow instructions to adjust water level.
b.Check that refill tube is connected to water control and inserted into tank overflow without being kinked or damaged.
c.Open supply valve fully. Be sure that proper supply tube size is used.
d.Follow instructions to reduce water control flow rate.
e.Remove obstruction. Consult a plumber if necessary.
f.Normal supply pressure must be at least 20 psi.
a.Review Step 9 of installation procedure.
b.Review Step 4 through 7 of installation procedure.
a.Follow instructions to adjust water level.
b.Readjust float rod.
c.Readjust chain length as needed.
d.Follow installation instructions to reduce water control flow rate, which will lift lowest position of float rod without affecting water level.
e.Replace flapper/flush valve assembly, as needed.
f.Shut off water supply. Consult a plumber, if necessary.
Noisy Flush | a. Water control flow rate too restricted. a. Follow instructions to increase water control flow rate. |
AMERICAN-STANDARD ONE-YEAR LIMITED WARRANTY
If inspection of this
This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to insure local code compliance before installation.
This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with
This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this warranty does not affect such statutory rights.
For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:
In the United States:
American Standard Inc.
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty information may also be obtained by calling the following toll free number: (800)
| In Canada: |
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| In Mexico: |
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American Standard | Customer Service Manager | ||||
2480 Stanfield Rd. | Ideal Standard, S.A. de C.V. | ||||
Mississauga, Ontario | Via Morelos #330 | ||||
Canada L4Y 1S2 | Col. Santa Clara | ||||
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| Ecatepec 55540 Edo. Mexico | ||
Toll Free: (800) | www.AmericanStandard.com.mx | ||||
www.AmericanStandard.ca |
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- 4 - | 730237 - 100 REV . Q |