Troubleshooting

8

Troubleshooting

 

 

 

 

 

 

 

 

OPERATION

 

Need help or have questions? DO NOT RETURN to the store. Call us: 800-354-3643

 

 

 

 

 

 

 

 

 

 

 

Problem

 

WhaT to do

 

 

• Check power source.

 

 

– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.

Opener does NOT run

– If not, check fuse or circuit breaker.

• If power is OK,

from wall console.

– Check connections at powerhead terminals and at wall console.

– Limits must be set with door arm connected to door.

Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF and check operation.

Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Opener runs, but door

• Make certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation

does not move.

poster or download poster from www.geniecompany.com

Opener works from

• Check to make sure chain/belt is not broken or OFF its pulley.

• Check all remotes.

wall console, but NOT

• Replace remote battery with good one. See page 17.

from remote.

• Program remote to powerhead. See pages 10-11.

 

 

Remote has less than

• Relocate remote inside car and/or point remote at garage door.

• Replace battery. See page 17.

25 feet operating range

• Reposition door opener antenna.

or no operation.

• Remote LED does not come ON with button push – replace battery. See page 17.

 

• Eliminate possible competing signals (satellite radio, FiOS® TV).

 

 

Door starts down, then

• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from

www.geniecompany.com

STOPS and goes back

• Check if limits are properly set. See pages 6-7.

up.

• Check if Safe-T-Beam®Red LED is flashing.

OR

• Check Safe-T-Beam®system for beam obstruction or misalignment of lenses.

• Check garage door for binding.

If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press

Safe-T-Beam®System and hold the wall console button until door is completely closed.

malfunction.• Check for interference from adjacent Safe-T-Beam®units.

Contact The Genie Company at 1-800-35GENIE.

 

Door starts down, then

• Check Safe-T-Beam®wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website.

 

STOPS before it is

• Check if limits are properly set. See pages 6-7.

 

• Check CONTACT REVERSE. See pages 8-9.

 

closed.

 

• Check garage door for binding.

 

OR Door will only open.

 

• Check closing “FORCE” adjustment. See page 8.

 

 

 

 

 

 

 

Door starts up, but

• Check if limits are properly set. See pages 6-7.

 

• Be sure door, opener, and springs are in good repair, properly lubricated and balanced.

 

STOPS before it is

• Check closing “FORCE” adjustment. See page 8.

 

completely open.

•  WARNING: If you suspect a problem with the garage door hardware or springs, contact

 

 

The Genie Company at 1-800-35GENIE.

 

 

 

 

 

 

• Check if limits are properly set. See pages 6-7.

 

Door will only run

• Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 8.

 

• Check door balance, condition, and door spring.

 

closed.

• Check opening “FORCE” adjustment. See page 8.

 

 

•  WARNING: If you suspect a problem with the garage door hardware or springs, contact

 

 

The Genie Company at 1-800-35GENIE.

 

 

 

 

 

Door opener starts for

• Button stuck on wall console or remote.

 

no reason.

• Was a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13.

 

 

 

 

 

 

21

 

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Genie GPOWER 900, SILENTMAX 1000/1200, TRILOG 1200/1500, SC 1200/1500, POWERLIFT 900 manual Troubleshooting, Operation

TRILOG 1200/1500, SC 1200/1500, SILENTMAX 1000/1200, 1200/1500, GPOWER 900 specifications

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