Configuration
46 CSG SIP Communications Gateway
To create a new configuration for a specific extension, click New. The following table lists the options on
the Voice Menus Configuration page:
Perform the following steps as a guide to creating a voice menu:
1. On the Voic e M enu Configuration page, click New Menu to create a new voice menu.
2. Enter a name and extension in the respective fields. The extension will be the direct dial number to
the voice menu.
3. Click the Allow Dialing of other Extensions check box if you want to give a user the ability to
break out of the menu selections and dial an extension within your system.
4. Click Add New Step to open the Add New Step dialog box and specify the steps of your voice
menu using the welcome menu example and step descriptions as guides.
Voice Menu Options (Continued)
Option Description
Dial RingGroup This option dials a specified ring group. For example, if your
menu says "Press 1 for Technical Support", the Technical Support
ring group is dialed.
Check Voicemail
for Own
Extension
This option, as part of your voice menu, allows you to check your
voicemail remotely. This option is normally preceded with a
keypress event.
Hangup This option terminates the call.
Voice Menus Configuration Options
Option Description
Name This field enables you to enter the name of the voice menu.
Extension This field displays the number of the selected extension. You can
assign a different extension number by entering a new number.
Allow Dialing of
other Extensions
This option enables you to allow an inbound caller to break out of
the listed Keypress Events and dial another extension.
Steps This area lists the current procedural order for the handling an
incoming call. You can move an individual command up or down
in the list by highlighting the command and clicking the Up and
Down buttons.
Add New Step This option enables you to select assign a command for an
incoming call. Many of the options require extra information. For
example, the Wait command requires you to enter number of
seconds for the length of the wait period. After making a selection
and entering any necessary information, you can click Update to
add the command to the bottom of the Steps list.
Action This option enables you to assign various actions which occur
when a caller presses a specific key on his phone. You can
choose from Disabled, Goto Menu, Goto Extension, Custom,
Hangup, and Play Invalid.
Keypress Events This option enables you to select a specific event for certain
actions you set.