Configuration
45
CSG SIP Communications Gateway
FIG. 33 Add New Step dialog box
The following table lists the available voice menu options:Voice Menu Options
Option Description
Answer This step is automatically added when creating a new menu. This
step answers the incoming call.
Authenticate This step is used to restrict access to one or more areas of your
system. This is useful when you want users to have to enter a PIN
code to proceed to a specific part of the current menu, to a
different menu, or to ring an extension.
Background This step is used to play an audio file in the background while
waiting for the caller to enter an extension or number. Playback is
terminated once the user begins to enter an extension. To select
a file to play, click and hold in the field next to the Background
choice to scroll through a list of pre-recorded sound files. In the
example above, "Play ’otherwise’ & Listen for KeyPress" is an
example of using the Background option.
Busytone You should select this option if there is a step in the process in
which you want to play a busy signal to the caller. For instance,
you might play it when the call is over.
Congestion This option is similar to the Busytone option. You should select
this option if there is a step in the process in which you want to
play a congestion tone for the caller.
Digit Timeout This option sets the maximum amount of time allowed between
key presses. If a full extension is not entered in the specified time,
the entry is considered invalid. A field for entering the number of
seconds before the timeout appears next to the option.
DISA This option allows callers from outside the system to obtain
access to an internal dial tone and place calls from within your
internal system. A passcode is required.
Note: Use caution when selecting this option. This option can
pose a security risk.
Response
Timeout
If a caller does not enter a response within the time specified in
this field, the call terminates. This step is often put at the end of a
series of menu choices.
Playback This option is similar to the Background option because it plays a
sound file you select. However, this option does not listen for a
KeyPress event, and moves on to the next step in your list.
Wait This option pauses the execution of steps in the voice menu list
for the number of seconds you specify.
WaitExten This option gives the caller a specified amount of time to enter an
extension.
Goto Menu This option sends a caller to one of the voice menus that you
specify.
Goto Directory This option sends a caller to the system phone directory. This
gives the user the chance to select a user name from the
directory if the extension is unknown.
Goto Extension This option sends a caller to a specified extension. Select the
extension from the available list.