Configuration
47
CSG SIP Communications Gateway
5. Specify the actions for digits 0-9 as well as *, #, t, and i. The options available are:
Disabled - The associated key is not enabled.
Goto Menu - Pressing a key with this option sends the caller to a specified menu.
Goto Extension - Pressing a key with this option sends the caller to a specified extension.
Hangup - Pressing a key with this option terminates the call.
Play Invalid - Press a key with this option tells the caller that he has made an invalid entry.
6. Once you have constructed your voice menu, click Accept.
Record a Menu
If you want to record custom menu prompts for the CSG, which you can use in a voice menu, you can
use the Record a Menu option. Here, you can modify several options:
Record Again - Clicking this button enables you to make another attempt at recording and
replacing an existing custom sound file.
Play - Clicking this button opens a dialog box enabling you to enter an extension that the CSG
dials and over which plays the prompt.
Delete - Clicking this button deletes the selected prompt.
FIG.34 displays the Record Custom Menus Configuration page.
FIG. 34 Record Custom Menus Configuration page
You can record a custom menu by clicking Record a new voice menu. Clicking the button opens the
Record a new voice menu dialog box (see FIG.35).
Both the t key and i key should be used for specific actions. The action associated
with the t key should be the desired action if a user response has timed-out. The
action associated with the i key should be the desired action if a user makes an
invalid entry.