APC BE650G1 Status Indicators, Troubleshooting, Voltage Sensitivity Adjustment optional, Service

Status Indicators

Status	LED Indicator	Audible Indicator On	Audible Indicator Terminates
Power On	The green LED illuminates.	None	N/A
The Back-UPS is supplying utility power to connected equipment.
On Battery	The green LED illuminates. The LED	Back-UPS beeps 4	Beeping stops when utility power is restored or
Back-UPS supplying battery power to battery backup outlets.	is not illuminated during the beeps.	times every 30 seconds.	the Back-UPS is turned off.
Low Battery warning	The green LED illuminates with rapid	The Back-UPS emits	Beeping stops when utility power is restored or
The Back-UPS is supplying battery power to the battery backup outlets		rapid beeping, every
and the battery is near a total discharge state.	green flashes.	1/2 second.	the Back-UPS is turned off.
Replace Battery	• Replace Battery LED flashes.	Constant tone
• The battery is disconnected.	• Replace Battery and Power On	Constant tone	Back-UPS is turned off.
• The battery needs to be charged, or replaced.	LEDs flash alternately.
Overload Shutdown
While on battery power an overload condition has occurred in one or	None	Constant tone	Back-UPS is turned off.
more of the battery backup outlets while the Back-UPS is operating on
battery power.
Sleep Mode		The Back-UPS beeps	The beeping stops when:
While on battery power the battery is completely discharged. The			• Utility power is restored
	None	once every four
Back-UPS will “awaken” once utility power is restored.
			• If utility power is not restored within 32 seconds
		seconds.
			• The Back-UPS is turned off
Building Wiring Fault	Building Wiring Fault LED	None	The Back-UPS is unplugged from the wall outlet
The building wiring presents a shock hazard that must be corrected by a	illuminates red		or is plugged into an improperly wired outlet.
qualified electrical.

Troubleshooting

Problem and Possible Cause	Solution
The Back-UPS will not turn on
The Back-UPS has not been turned	Press the POWER ON button.
on.
The Back-UPS is not connected to	Make sure the power cord is securely connected to
utility power, there is no utility power	the wall outlet, and that there is utility power
available at the wall outlet, or the	available at the wall outlet.Where applicable,
utility power is experiencing a	check that the wall outlet is switched on.
brownout or over voltage condition.
The battery is not connected.	Connect the battery. Refer to “Connect the
	Battery” on page 1 of this manual.
	In the event that the Back-UPS receives no utility
	power and the battery is connected, a cold-start can
	be initiated. Press and hold the Power On button
	until the Back-UPS emits two beeps.
The Back-UPS is on, the Replace	Battery LED flashes and the unit emits a
constant tone
The battery is disconnected.	Refer to the “Connect the Battery” on page 1.
Connected equipment loses power
A Back-UPS overload condition has	Remove all nonessential equipment connected to
occurred.	the outlets. One at a time reconnect equipment to
	the Back-UPS.
The Back-UPS battery is completely	Connect the Back-UPS to utility power and allow
discharged.	the battery to recharge for eight hours.
PowerChute software has performed a	This is normal Back-UPS operation.
shutdown due to a power failure.
Connected equipment does not accept	The output waveform is intended for computers
the step-approximated sine waveform	and peripheral devices. It is not intended for use
from the Back-UPS.	with motor driven equipment.
The Back-UPS may require service.	Contact APC Technical Support for more in depth
	troubleshooting.
The Power On LED is illuminated	and the Back-UPS beeps 4 times every 30
seconds
The Back-UPS is operating on battery	The Back-UPS is operating normally on battery
power.	power. At this point the user should save all open
	files, and shutdown the computer. When utility
	power is restored the battery will recharge.
The Power On LED flashes once	every second while the Back-UPS beeps once
every second
The Back-UPS battery has	The Back-UPS battery is near a total discharge
approximately two minutes of	state. At this point the user should save all open
remaining runtime.	files, and shutdown the computer. When utility
	power is restored the battery will recharge.
The Building Wiring Fault LED	illuminates
The building wiring presents a shock	Do not operate the Back-UPS. Call a qualified
hazard that must be corrected by a	electrician to correct the building wiring fault.
qualified electrical.
The Back-UPS has an inadequate	battery runtime
The battery is not fully charged.	Leave the Back-UPS connected to utility power for
	16 hours while the battery charges to full capacity.
The battery is near the end of useful	As a battery ages, the runtime capability decreases.
life and should be replaced.	Contact APC at the Web site www.apc.com, to
	order replacement batteries.
The connection from the Back-UPS to the internet is lost during a power
outage
The modem has lost power.	Connect the modem cable into one of the Battery
	Backup + Surge Protection outlets.

Voltage Sensitivity Adjustment (optional)

The Back-UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected equipment. In situations where either the Back-UPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust the transfer voltage.

1.Connect the Back-UPS to a wall outlet. The Back-UPS will be in Standby mode, no indicators will be illuminated.

2.Press and hold the ON/OFF button for 10 seconds. The OnLine LED will illuminate alternately green-amber-red, to indicate that the Back-UPS is in Program mode.

3.The Power On/Replace Battery LED will flash either green, amber, or red to indicate the current sensitivity level. Refer to the table for an explanation of the transfer voltage sensitivity levels.

4.To select LOW sensitivity, press and hold the ON/OFF button until the LED flashes green.

5.To select MEDIUM sensitivity, press and hold the ON/OFF button until the LED flashes red.

6.To select HIGH sensitivity, press and hold the ON/OFF button until the LED flashes amber.

7.To exit Program mode wait five seconds and all LED indicators will extinguish. Program mode is no longer active.

LED	Sensitivity	Input Voltage Range	Recommended Use
Flashes	Setting	(Utility Operation)
Green	LOW	88 Vac to 142 Vac	Use this setting with equipment that is less
			sensitive to fluctuations in voltage or
			waveform distortions.
Red	MEDIUM	92 Vac to 139 Vac	Factory default setting. Use this setting
			under normal conditions.
Amber	HIGH	96 Vac to 136 Vac	Use this setting when connected equipment
			is sensitive to voltage and waveform
			fluctuations.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1.Review the Troubleshooting section of the manual to eliminate common problems.

2.If the problem persists, contact APC Customer Support.

a.Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.

b.Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

c.If the unit is under warranty, the repairs are free.

d.Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.

3.Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty. Always

DISCONNECT THE UPS BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.

4.Write the RMA# provided by Customer Support on the outside of the package.

5.Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Contact

APC Web site, www.apc.com

© 2011 APC by Schneider Electric. APC, the APC logo, Back-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners.

990-3951B 7/2011