APC BE700G user manual Troubleshooting, Problem Probable Cause Solution

LED		Visual Indicator	Audible Alarm	Action
Master Function Disabled		Master Enable LED -	None
		OFF
Troubleshooting
Problem	Probable Cause	Solution

Back-UPS will not turn on.

Battery is disconnected or utility power is Connect the battery and ensure power is available at the wall outlet. not available at the wall outlet.

No power available at the Surge	Surge Protection Only outlets have been	Reduce the amount of equipment plugged into Surge Protection Only
Protection Only outlets.	overloaded and disconnected by the circuit	outlets and re-set the circuit breaker.
	breaker.
	Utility power not available at the wall	Ensure the fuse or circuit breaker for the outlet is not tripped, and that
	outlet.	the wall switch controlling the outlet (if any) is in the ON position.
Connected equipment loses power. Equipment is connected to the Surge		Ensure the equipment you want to stay powered during a power
	Protection Only outlets.	failure is plugged into the Battery Backup/Surge Protection outlets
		and NOT the Surge Protection Only outlets.

The Back-UPS is overloaded.

Make sure the equipment plugged into the Battery Backup/Surge Protection outlets of the unit are not overloading the capacity of the unit. Try removing some of the equipment and see if the problem continues.

PowerChute Personal Edition software has	The Back-UPS is operating normally.
performed a shutdown due to a power
failure.
The Back-UPS has exhausted its available	The Back-UPS can only operate on battery power for a limited
battery power.	amount of time. The unit will eventually turn off when the available
	battery power has been used. Re-charge for a minimum of 16 hours.
Connected equipment does not accept the	The output waveform is designed for computers and computer-related
step-approximated sine waveform of the	equipment. It is not designed for use with motor-type equipment.
Back-UPS.
The Back-UPS may require service.	Contact APC Technical Support.

The Power On indicator is lit and The Back-UPS is using battery. the Back-UPS is beeping four

times every 30 seconds.

The Back-UPS is operating normally and using battery power. Once On Battery, you should save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON and power your equipment.

The Power On indicator flashes	Battery capacity is low (about 2 minutes of	The Back-UPS is about to shut off due to a low battery charge
once per second and the Back-	use remaining).	condition! When the unit beeps once every second, the battery has
UPS beeps once per second at the		about 2 minutes of power remaining. Immediately power down your
same time.		computer and turn the unit OFF. When normal power returns, the unit
		will recharge the battery.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged into the wall for at least
		16 hours.

Battery is near the end of useful life.

As a battery ages, the amount of runtime available will decrease. You can replace the battery by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS is placed near excessive heat.

The device connected to the Master outlet goes into Sleep or Standby mode, but the equipment connected to the Controlled outlets do not turn off.

The “green” function is turned off or the	Re-configure the Master and Controlled outlets. See “Enable the
threshold setting is incorrect.	oulets” on page 2.
The threshold setting of the device	Re-configure the threshold settings of the device connected to the
connected to the Master outlet is not	Master outlet.
configured properly.

Power is not supplied to some outlets.

The Controlled Outlets may be turned OFF. Disable the Master/Controlled outlets.

The Controlled Outlets are not supplying power, even though the Master device is not in sleep mode.

The Master Outlet threshold may be incorrectly set.

Re-configure the Master Outlet, ensure the device connected to the Master Outlet is in sleep or standby mode, or is OFF, when the threshold is set.

Back-UPS ES 550 & 750 3