Troubleshooting
Problem | Probable Cause | Solution |
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| The battery is disconnected, and either power is | Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If |
on. | unavailable at the wall outlet, or utility power is | battery is connected and power is unavailable, the unit can be “cold started” (operated on |
| having a “brownout” or an “over voltage” | battery power) by holding the power button down until two beeps are heard. |
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No power available at the | Surge Protection outlets were overloaded. | Reduce the amount of equipment plugged into the Surge Protection outlets. |
Surge Protection outlets. | Utility power not available at the wall outlet. | Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch |
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| controlling the outlet (if any) is in the ON position. |
Battery is disconnected. | Connect the battery (see Connect Battery diagram). | |
Replace Battery indicator |
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flashes, and unit emits a |
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constant tone. |
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Connected equipment | Equipment is connected to the “Surge Protection” | Ensure the equipment you want to stay powered during a power failure is plugged into the |
loses power. | outlets. | “Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets. |
| The | Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try |
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| removing some of the equipment and see if the problem continues. |
| PowerChute Personal Edition software has | The |
| performed a shutdown due to a power failure. |
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| The | The |
| battery power. | will eventually turn off when the available battery power has been used. Allow the unit to |
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| recharge for 16 hours before expecting maximum runtime. |
| Connected equipment does not accept the step- | The output waveform is designed for computers and |
| approximated sine waveform from the | |
| designed for use with | |
| ES. |
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| The | Contact APC Technical Support for further troubleshooting. |
The Power On indicator is | The | The |
lit and the |
| want to save your current work, power down your equipment, and turn the unit OFF. Once |
beeps four times every 30 |
| normal power is restored, you may turn the unit back ON, and power your equipment. |
seconds. |
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The Power On indicator | Battery capacity is low (about 2 minutes of use | The |
flashes and the | remaining). | beeps twice every second, the battery has about 2 minutes of power remaining. Immediately |
beeps twice per second at |
| power down your computer ,and turn the unit OFF. When normal power returns, the unit will |
the same time. |
| recharge the battery. |
Building Wiring Fault | Your building wiring presents a shock hazard. | Call a qualified electrician for service. |
indicator is lit. | Using the |
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| the warranty. |
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Inadequate runtime. | The battery is not fully charged. | Allow the unit to charge by leaving it plugged into the wall at least 16 hours. |
| Battery is near the end of useful life. | As a battery ages, the amount of runtime available will decrease. You can replace the battery |
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| by ordering one at www.apc.com. Batteries also age prematurely if the |
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| placed near excessive heat. |
No phone/fax/DSL signal | Data line from the ISP or wall outlet is connected | Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”. |
from the | to the wrong jack on the |
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Internet connection lost | Modem lost AC power. | Plug the modem’s AC power cord into one of the “Battery |
during power outage. |
| outlets”. |
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Specifications
Model BE450/550G
Input | Voltage | 120 Vrms nominal | |
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| Frequency | 60 Hz + 3 | |
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| Brownout Transfer | 92 Vrms, typical | |
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| 139 Vrms, typical | ||
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Output | UPS Capacity (4 outlets) | 450 VA/550 VA ; 257 W/330 W | |
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| Total Amperage (8 outlets) | 12 Amps (including UPS output) | |
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| Voltage - On Battery | 115 Vrms + 8% | |
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| Frequency - On Battery | 60 Hz + 1 Hz | |
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| Transfer Time | 6 ms typical, 10 ms maximum | |
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Protection and | AC Surge Protection | Full time, 340 joules | |
Filter |
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Phone/fax/DSL Surge | Single line | ||
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| Protection |
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| EMI/RFI Filter | Full time | |
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| AC Input | Resettable circuit breaker | |
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Battery | Type | Sealed, | |
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| Average Life | 3 - 5 years depending on the number of discharge cycles | |
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| and environmental temperature | |
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Physical | Net Weight | ||
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| Size | 11.2 in (H) x 7.1 in (W) x 3.4 in (D) | |
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| (28.2 cm x 18 cm x 8.7cm) | |
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| Operating Temperature | +32oF to 104oF (0oC to 40oC) | |
| Storage Temperature | +5oF to 113oF | |
| Operating Relative Humidity | 0 to 95% | |
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| Operating Elevation | 0 to 10,000 ft (0 to 3,000m) | |
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Safety and | Safety Approvals | TUV | |
Regulatory |
| standard C22.2 No. 107.3, FCC part 68 & | |
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| FCC part 15 Class B, NOM certified | |
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| EMC Compliance | Notice: This device complies with part 68 and part 15 of | |
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| the FCC rules. Operation is subject to the following two | |
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| conditions: (1) This device may not cause harmful | |
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| interference, and (2) This device must accept any | |
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| interference received, including interference that may | |
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| cause undesired operation. | |
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| “On the bottom of this equipment is a label that contains, | |
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| among other information, the FCC registration number | |
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| and ringer equivalence number (REN) for this equipment. | |
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| If requested, this information must be provided to the | |
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| telephone company.” | |
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APC,
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). The replacement battery part number for this
Warranty
The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or
Service
Please DO NOT RETURN
1.Consult the Troubleshooting section to eliminate common problems.
2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.
3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).
4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
6.Write the RMA# on the outside of the package.
7.Return the unit by insured carrier to the address given to you by APC Technical Support.
APC Contact Information
Online Technical Support: | http://support.apc.com |
| http://www.apc.com/support |
| esupport@apcc.com |
Web Site: | www.apc.com |
USA/Canada: | 1.800.800.4272 |
Mexico: | +52.292.0253 / 52.292.0255 |
Brazil: | +0800.12.72.1 |
Worldwide: | +1.401.789.5735 |
