TROUBLESHOOTING

SPECIFICATIONS

 

 

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

Problem

Possible Cause

Corrective Action

 

 

 

Back-UPS will not switch on.

Back-UPS not connected to AC power source.

Ensure the Back-UPS is securely connected to an AC outlet.

 

 

 

 

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset

 

 

(push in) the rear panel circuit breaker. Switch on the Back-UPS

 

 

and plug in devices one at a time. If the circuit breaker trips

 

 

again, disconnect the device that caused the breaker to trip.

 

 

 

 

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

 

 

 

 

Internal battery cartridge is not connected.

Connect battery cartridge (see Connect Battery Cartridge).

 

 

 

Back-UPS does not power

Equipment plugged into a Surge Only outlet.

Unplug device from 'Surge Only' outlet and move to a 'Battery

essential equipment during an

 

Backup' outlet.

outage.

 

 

 

 

 

Back-UPS operates on battery

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset

although utility power exists.

 

(push in) the rear panel circuit breaker. Switch the Back-UPS on

 

 

and plug equipment in one-at-a-time. If the circuit breaker trips

 

 

again, disconnect the device that caused the breaker to trip.

 

 

 

 

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

 

 

 

Back-UPS does not provide

Back-UPS is heavily loaded.

Unplug non-essential equipment (printers, scanners, etc) from

expected backup time.

 

the Battery Backup outlets and plug into 'Surge Only' outlets.

 

 

 

 

Back-UPS battery cartridge is discharged due to

Charge the battery cartridge for 8 hours. Back-UPS runtime is

 

recent power outage and has not had time to

reduced until the battery cartridge is fully charged.

 

recharge.

 

 

 

 

 

Battery has reached the end of its life.

Replace battery cartridge (see Order Replacement Battery

 

 

Cartridge).

 

 

 

Red Replace Battery indicator is

Internal battery cartridge is not connected.

Connect battery cartridge (see Connect Battery Cartridge).

flashing. Green On Line indicator

 

 

is on.

 

 

 

 

 

Red Replace Battery indicator is

Battery has reached the end of its life.

Replace the battery cartridge (see Order Replacement Battery

on.

 

Cartridge).

 

 

 

Red Overload indicator is on or

Connected equipment is drawing more power than

Move one or more equipment power plugs from Battery Backup

flashing.

the Back-UPS can provide.

outlets to Surge Only outlets.

 

 

 

Green On Line indicator is on and

Internal UPS fault.

Contact APC Technical Support (see Contact Information).

all other front panel indicators are

 

 

flashing.

 

 

 

 

 

ORDER REPLACEMENT BATTERY CARTRIDGE

The battery cartridge typically lasts 3-6 years, shorter if subjected to frequent outages or elevated temperatures. Order part number RBC32. Please recycle spent battery cartridges.

Item

Specification

 

 

On-line Input Voltage Range

175 - 295 Vac

(default settings)

 

 

 

Automatic Voltage Regulation (AVR)

+12%

 

 

On-line Frequency Range

47 - 63 Hz (autosensing)

 

 

On-battery Waveshape

Stepped Sine Wave

 

 

Maximum Load

800 VA - 540 W

 

 

Typical Recharge Time

8 Hours

 

 

Operating Temperature

0o to 40oC

 

(32o to 104oF)

Storage Temperature

-5oto 45oC

 

(23o to 113oF)

Operating / Storage Relative Humidity

0 to 95% non-condensing

 

 

Size (H x W x D)

23 x 10 x 32 cm

 

(9 x 4 x 12.75 inch)

 

 

Weight

9.3 kg (20.5 lbs)

 

 

Shipping Weight

9.9 kg (22 lbs)

 

 

EMI Classification

EN 50091-1, EN 60950, EN 50091-2, EN

 

61000-3-2, EN 6100-3-3,

 

EN 55022 Class B

 

 

On Battery Run-Time

See http://www.apc.com/product

 

 

TRANSFER VOLTAGE AND SENSITIVITY ADJUSTMENT

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.

3.The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.If the problem persists, go to http://www.apc.com/support/.

3.If the problem still persists, contact APC Technical Support.

4.Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.

LIMITED WARRANTY

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

CONTACT INFORMATION

Technical Support

http://www.apc.com/support

Internet

http://www.apc.com

USA / Canada

1.800.800.4272

Mexico

292.0253 / 292.0255

Brazil

0800.12.72.1

Worldwide

+1.401.789.5735

REPLACE BATTERY CARTRIDGE

1

2

3

4

Indicators

Sensitivity

Input Voltage

Use When

Flashing

Setting

Range

 

 

 

(for utility

 

 

 

operation)

 

1

Low

156 - 300 Vac

Input voltage is extremely low or

(yellow)

 

 

high. Not recommended for

 

 

 

computer loads.

 

 

 

 

2

Medium

176 - 288 Vac

Back-UPS frequently goes On

(yellow,

(factory default)

 

Battery.

and red)

 

 

 

 

 

 

 

3

High

176 - 278 Vac

Connected equipment is sensitive

(yellow,

 

 

to voltage fluctuations

red, and

 

 

(recommended).

red)

 

 

 

 

 

 

 

4.To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.

5.To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators (second and third from the top) are flashing.

6.To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators (bottom three) are flashing.

7.To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.

8.Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.

990-1435-001 1/04 Copyright © 2004 American Power Conversion All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.

Page 2
Image 2
APC RS 800 Troubleshooting, Service, Order Replacement Battery Cartridge, Transfer Voltage and Sensitivity Adjustment

RS 800 specifications

The APC RS 800 is a high-performance rackmount power backup solution designed specifically for critical IT and telecommunications applications. With a robust set of features, it provides reliable power protection to help safeguard sensitive equipment against power surges, interruptions, and other electrical disturbances.

One of the defining characteristics of the APC RS 800 is its capacity. The unit typically offers up to 800 VA of power, making it suitable for a variety of applications in a server room, data center, or network closet. This power capacity ensures that essential devices such as servers, routers, and network switches remain operational even during electrical outages, allowing businesses to maintain their uptime and productivity.

Ease of use is another hallmark of the APC RS 800. It features an intuitive LED interface that provides real-time information on the status of the UPS, including battery charge level, power load, and fault conditions. This ensures that administrators are always aware of their power environment and can act quickly in the event of an issue.

The APC RS 800 employs sophisticated technologies for enhanced performance. It includes Automatic Voltage Regulation (AVR) which stabilizes voltage fluctuations, thereby protecting equipment from harmful surges while ensuring optimal performance. Additionally, the unit incorporates advanced battery management systems that extend battery life and ensure consistent power delivery.

Connection options are versatile, with the UPS typically featuring multiple outlets for various devices, as well as USB and serial communication ports. This allows users to connect the unit to a wider range of equipment while also offering the ability to integrate with network management systems for remote monitoring and control.

The design of the APC RS 800 is tailored for rack-mounted installations, with a compact form factor that saves valuable space in server racks. It also includes mounting hardware, making installation straightforward and hassle-free.

In summary, the APC RS 800 is a robust and reliable UPS solution that delivers essential features for power protection in critical environments. With its solid performance characteristics, ease of use, and advanced technologies, it stands as a key component in maintaining the integrity and reliability of IT infrastructures. Whether for server rooms, telecommunications, or any sensitive electronics, the APC RS 800 provides the peace of mind that comes from knowing critical systems are protected against power disturbances.