Troubleshooting
Problem and Possible Cause | Solution |
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The UPS will not turn on or there is no output | |
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The unit has not been turned on. | Press the ON button once to turn on the UPS. |
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The UPS is not connected to utility | Ensure that the power cable is securely connected to the utility power supply. |
power. |
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The input circuit breaker has tripped. | Reduce the load to the UPS, disconnect nonessential equipment and reset the |
| circuit breaker. |
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The unit shows very low or no input | Check the utility power supply to the UPS by plugging in a table lamp. If the |
utility voltage. | light is very dim, check the utility voltage. |
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The battery connectors are not | Ensure that all battery connections are secure. |
securely connected. |
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The UPS will not turn off |
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The unit has not been turned off. | Press the OFF button once to turn off the UPS. |
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There is an internal UPS fault. | Do not attempt to use the UPS. Disconnect the UPS from utility and battery |
| power. Have the UPS serviced immediately. |
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UPS beeps occasionally |
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The UPS is in normal operation. | None. The UPS is protecting the connected equipment. |
| Press the ON button to silence the alarm. |
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The UPS is operating on battery, while connected to input utility power | |
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The input circuit breaker has tripped. | Reduce the load to the UPS, disconnect nonessential equipment and reset the |
| circuit breaker. |
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There is very high, very low, or | Move the UPS to a different outlet on a different circuit. Test the input voltage |
distorted input line voltage. | with the utility voltage display. |
A connected generator is an inappropriate size.
XLJ models do not support the use of a generator.
Check the UPS and generator specifications for compatibility.
UPS does not provide expected backup time
The UPS battery is weak due to a recent outage or is near the end of its service life.
Charge the battery. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the Replace Battery LED indicator is not yet illuminated.
A UPS overload condition has occurred. Check the UPS Load indicator. Disconnect nonessential equipment.
Site Wiring Fault indicator is illuminated
The UPS is connected to an improperly wired utility outlet.
Wiring faults detected include missing ground,
Do not attempt to use the UPS. Disconnect the UPS from utility and battery power. Contact a qualified electrician to correct the building wiring.
All indicators are off and the UPS is connected to utility service
The UPS has been shut down or the batteries are discharged from extended usage.
None. The UPS will restart automatically when utility power returns and configuration criteria have been met.
10 | SURTA 1500XL/1500XLJ/2200XL Series 100/120 Vac |
