Apple iBook G4 manual Problems That Prevent You From Using Your Computer

Troubleshooting5

If you have a problem working with your iBook G4, check here first for solutions and advice.

When you experience a problem, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and then find the answers you need.

Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed, especially software that added items to the System folder. (Certain applications install extensions that may not be compatible with the Classic environment.)

•Any new hardware, such as additional memory or a peripheral, that you installed.

You can also find more troubleshooting information in Mac OS Help, on the Apple Support website at www.apple.com/support, and in the AppleCare Knowledge Base at kbase.info.apple.com.

Problems That Prevent You From Using Your Computer

If the computer won’t respond or the pointer won’t move

•Press Command (x)-Option-Esc to force a frozen application to quit. If a dialog appears, select the application you would like to quit and click Force Quit.

If you are working in Classic, hold down the Option and Command (x) keys and then press the Esc key.

Next, save your work in any open applications and restart the computer to be sure the problem is entirely cleared up.

•If you are unable to force the application to quit, press and hold the Power button (®) for a few seconds to shut down the computer.

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