If iPod classic isn’t playing music

•• If iPod classic doesn’t disappear from the device list, drag the iPod classic icon from the desktop to the Trash (if you’re using a Mac), or if you’re using a Windows PC, eject the device in My Computer or click the Safely Remove Hardware icon in the system tray and select iPod classic. If you still see the “Connected” or “Sync in Progress” message, restart your computer and eject iPod classic again.

••

Make sure the Hold switch isn’t set to HOLD.

Make sure the headphone connector is pushed in all the way.

Make sure the volume is adjusted properly. A maximum volume limit might have been set. You can change or remove it by using Settings > Volume Limit. See Setting the maximum volume limit on page 30.

iPod classic might be paused. Try pressing Play/Pause (’).

Make sure you’re using iTunes 10.7 or later (available at www.apple.com/downloads). Songs purchased from the iTunes Store using earlier versions of iTunes won’t play on iPod classic until you upgrade iTunes.

If you’re using the Apple Universal Dock, make sure the iPod classic is seated firmly in the dock, and make sure all cables are connected properly.

If you connect iPod classic to your computer and nothing happens

••

Make sure you have installed the latest iTunes software from www.apple.com/downloads.

Try connecting to a different USB port on your computer.

Note: A USB 2.0 or 3.0 port is required to connect iPod classic.

iPod classic might need to be reset (see page 48).

If you’re connecting iPod classic to a portable or laptop computer using the Apple Dock Connector to USB Cable, connect the computer to a power outlet before connecting iPod classic.

Make sure you have the required computer and software. See If you want to double-check the system requirements on page 51.

Check the cable connections. Unplug the cable at both ends and make sure no foreign objects are in the USB ports. Then plug the cable back in securely. Make sure the connectors on the cables are oriented correctly. They can be inserted only one way.

Try restarting your computer.

If none of the previous suggestions solves your problems, you might need to restore iPod classic software. See Updating and restoring iPod software on page 52.

If iPod classic displays a “Connect to Power” message

This message may appear if iPod classic is exceptionally low on power and the battery needs to be charged before iPod classic can communicate with your computer. To charge the battery, connect iPod classic to a USB 2.0 or 3.0 port on your computer.

Leave iPod classic connected to your computer until the message disappears and iPod classic appears in iTunes or the Finder. Depending on how depleted the battery is, you may need to charge iPod classic for up to 30 minutes before it will start up.

To charge iPod classic more quickly, use the optional Apple USB Power Adapter.

Note: Connecting iPod classic to a USB port on your keyboard won’t charge the battery, unless your keyboard has a high-powered USB 2.0 or 3.0 port.

Chapter 7    Tips and Troubleshooting

MC297LL/A, MC293LL/A specifications

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Apple MC293LL/A, MC297LL/A manual If iPod classic isn’t playing music

Models: MC297LL/A MC293LL/A